Florence Lucas

Cleveland, OH

NMLS 1901456

Executive Banker

Florence's Reviews

Laurel Worth
Florence was absolutely wonderful to work with! She is very pleasant and knowledgeable. She put a lot of work into getting this the absolute best program possible for our needs. She was efficient in getting everything processed quickly and answered any questions that we had immediately. She is actually the best loan agent I’ve ever worked with.
Lorah Derryberry
Very helpful. On time with great communication.
Cecilia Schumm
She was great to work with. Made the process very easy. I would recommend Florence to everyone.
Tina Gaal
Florence was a jewel to work with. She made the process easy to understand
Sabrina Hancock
Florence is very knowledgeable of Rocket Mortgage products. She listened to what I wanted to do in refinancing my home and found the best plan that fit my needs. She followed up and was quick to reply back to me with my questions. I would highly recommend her.
Dean Nichols
Florence is a hard worker and excels in availability and responsive communication. She is personable with drive to close the deal. I wasn't easy on her as I shopped around for best deal after first offer from Rocket. She didn't waste any time coming back with an offer to match the competitor. It was not an effortless transaction for me but it turned out satisfactorily. I would use Flo again.
Lanine Durette-Hall
Very personable and knowledgeable. She made sure to give me the best rate being offered at the time.
Kyle Qualls
I would highly recommend Florence to anyone looking for a home/refinance loan.
Evelyn Mortensen
Florence called on a Saturday she requested some information by Monday she had a proposal that paid off my outstanding debt, lowered my mortgage. She did an outstanding job in refinancing my loan. She was very professional and well informed. I would recommend giving Florence all referrals if the opportunity came along.
Helen Garcia
Best experience ever with Florence and the loan process! She is knowledgeable, considerate and does everything she possibly can to make loan processing possible. She deserves the credit for this loan. Previously another of your members brushed me off but Florence listened and knew her stuff! She deserves a promotion and a raise!