Florence Lucas

Cleveland, OH

NMLS 1901456

Executive Banker

Florence's Reviews

Mark Winward
Florence was recommended to me by a good friend and Florence was very helpful and informative. I close next week and everything has been super smooth!
Renee Parker Holland
Mra Florence was awesome. She was very patient and very thorough with this process. She was compassionate about her job. I will be referring her to more people.
Gretchen Flores
Florence went above and beyond my expectations! I found her to be professional, courtesous, funny and engaging. She kept me informed of every step, returned every call, and answered all and any questions I had. She understood my needs, and I would recommend her and her team to coworkers, friends and family.
Linda Mack
I can’t say enough about how nice.. and helpfully Florence was. She was very knowledgeable and made my loan so easy! She explained everything so it was a very easy smooth refinance! I would definitely recommend her and Rocket Mortgage.. thank you fir everything!
Jim Sutcliffe
Wish I could give 10 stars. Florence was so easy to work with,answered all my questions,and kept her word. That is a huge plus for me...Thank You so very much Florence and the Rocket Mortgage /Rocket team..awesome
Patrick Edmond
Florence was wonderful to work with. She is upbeat and helpful and a great asset to the company.

It was very nice meeting you, Florence!
Keith Bender
I’m happy to have new loan with a lower rate and less years to pay. It did take longer to get to closing then I would have expected but I think this COVID thing has everything screwed up. Florence did the best she could under the circumstances.
Amber Munsey
Florence is the absolute best! She went over and beyond for me! She made refinancing possible when I thought it was impossible! She is such a blessing!
Clifton Loche
Florence was a joy to work with and very knowledgeable about my needs on refinancing my mortgage.

Thank you!!!!
Julie Bash
This is 2nd loan that Florence has helped us. Our first experience with Florence was very good so we called her to ask her help with this second refinance. She made our lives easy. If we didn’t understand anything she patiently explained & walked us through the requests in the Rocket Mortgage website. We also liked not having to go to your offices to secure the loans. Very nice. The notaries were ...This is 2nd loan that Florence has helped us. Our first experience with Florence was very good so we called her to ask her help with this second refinance. She made our lives easy. If we didn’t understand anything she patiently explained & walked us through the requests in the Rocket Mortgage website. We also liked not having to go to your offices to secure the loans. Very nice. The notaries were very knowledgeable & professional. Thank you, Florence!!Read MoreRead Less