Florence Lucas
Cleveland, OH
NMLS 1901456
Executive Banker
Kathy Fruge
Florence was very professional. Only 5 stars? I would have given her 10. She was great!
Florence's Reviews
Nathaniel Hackett
I think she did a great job and I would like to thank her very much I hope all the people who work for Rocket Mortgage are like her THANX AGIAN FLO
Dianne Halloran
Florence was awesome! She was friendly and helpful from the beginning. She is extremely knowledgeable. I would highly recommend her to anyone who is looking for a loan.
Roy Campa
Very painless loan application, Flo explained the steps that we would be taking in this REFI - loan. Always felt that any question could be asked at anytime of day. Would highly recommend working with FLO on all matters of loans.
Judi Simpson
Florence was really helpful with this lastest refi to a lower interest rate. She was able to transfer info from my last refi reducing the amount of some documentation needed. The process was effortless and fast. She was able to accommodate my interest in shortening my loan time.
Chris Subagio
Florence was so knowledgeable, polite, and warmly approachable, she really helped me understand what was best for me, and made me feel very comfortable making an important financial decision. I wish all of finance was like this.
Catherine School
Working with Florence Lucas (Rocket Mortgage) was our BEST EVER experience with any mortgage company! We wanted to refinance for a lower house payment/better interest rate and we reached out to our current lender (Rocket Mortgage). Fate smiled on us, as we ended up working with Florence. First, she sent me a personal bio email, letting us know some background and fun facts about her work experience and about her as a person. This went a long way with boosting up “the Trust Factor”. :-). She is bright, quick, efficient, and a math whiz. All good. It was pure pleasure working with her. She was always lightning fast in responding to emails, texts, and phone calls (very impressive in this day and age of delay-after-delay). She handled our refi in only 17 days and helped us in more ways than we originally anticipated. Kudos to Florence. If you need to refinance or need help getting your mortgage, put 100% of your trust in this person. You are a Rock Star, Florence!!! I’m sure your future is very bright and my husband and I wish you every success! We simply cannot thank you enough.Read MoreRead Less
Karen Johnson
GREAT GIRL ,VERY PROFESSIONAL,KNOWAGELABLE,HELPED WITH EVERYTHING,ANSWERED ALL QUESTIONS.MADE IT ALL FUN AND EASY
Keith West
Florence did an excellent job on our refinance. She kept in constant contact and moved things along.
Mark Johnson
Her attitude was infectious and she was extremely helpful. She answered all my questions and was very knowledgeable. I would love to work with her again. Highly Recommend!