Frank Berardi

Detroit, MI

NMLS 1237673

President's Club Banker

Frank's Reviews

Ron Wheeler
Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very ...Frank was very pleasant. However every few days I kept having to keep giving more information, there should have been a checklist of everything that would be needed and asked for all at once. I was refinancing from a Rocket Mortgage to a Rocket Mortgage so the majority of the information should have already been at their access. Much more difficult process than it should have been, not very organized.Read MoreRead Less
Frank Berardi
Reply from Frank Berardi:

Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Ronald,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Penny Poole
Daily phone calls was a bit too much.
Geraldine Muse
Very helpful and friendly. He was patient with us when we had trouble with emails
Reggie Andersen
Great to work with. Made things very easy.
Eugene Santiago
Frank was extremely helpful to me during the whole process, even after it was sent to another department and I had questions, Frank was right there to answer them! He even returned calls on the weekend when he should have been relaxing. Very much appreciated all his help.
Debby Fryckholm Heckman
Frank was always available to hear my concerns and answer any question I had. He came through on time for us to close. We are thankful.
Rayen Kamta
Frank was great to work with, very responsive and updated me ASAP when something changed or was needed.
Christopher Thompson
Great experience. Good service, efficient process, and great results.
Gilbert Vanover
very easy to work with and courteous. Was there when we needed him he's a good company man.
Larry Montelongo
Frank explained the whole process and everything we needed to do on our part. As well as what Rocket Mortgage would do. Things went smoothly thanks to him.