As if buying a house isn't stressful enough... I had hit a few hiccups along the way with the home I have recently closed on. Frank was assigned my case in the middle of it all. He was kind, personable, amicable, and well rounded in knowledge. Frank took his time to answer all my calls, texts and emails. He took the time to answer my questions and address my concerns the best he possibly could; ...As if buying a house isn't stressful enough... I had hit a few hiccups along the way with the home I have recently closed on. Frank was assigned my case in the middle of it all. He was kind, personable, amicable, and well rounded in knowledge. Frank took his time to answer all my calls, texts and emails. He took the time to answer my questions and address my concerns the best he possibly could; even if they probably should have been addressed to an attorney. However, it being my first time buying a home there was a lot I did not know, wasn't sure who to ask or how to go about certain situations. It was stress beyond belief but Frank was so helpful! He ensured he could give the best advice and knowledge possible to help me. He constantly kept me updated on the process and what was going on, on the banking/loan end of things. He was very concerned about what was best for me as the client/costumer. He is a true and perfect example of what costumer service is about. I loved the entire team but Frank really did make this process less stressful. If you can pick whom to work with from Rocket Mortgage I highly recommend Frank, and will say I hope to have Franks assistance in the future when buying a home. :) Overall if I could rate more than just 5 stars I 100% would. Thank you for everything Frank!Read MoreRead Less
Christian Cerny
Christian Cerny
551
Frank is truly one of the best out there and I cannot speak more highly of him. He is extremely dedicated on ensuring your success throughout the process and motivated to move quickly! He even pulled our 30-day closing in by nearly two weeks! 10/10 would recommend to anyone looking to buy a new home
Amanda Roc
Amanda Roc
551
Wow, where do I begin? Buying a house is stressful enough, but in a world where everything is digital and customer service seems to be a thing of the past, it can be very confusing. However, meeting and working with Frank through Rocket has easily been the best part of our entire home buying experience. He serves his clients with a passion, dedication, professionalism, and kindness that doesn’t...Wow, where do I begin? Buying a house is stressful enough, but in a world where everything is digital and customer service seems to be a thing of the past, it can be very confusing. However, meeting and working with Frank through Rocket has easily been the best part of our entire home buying experience. He serves his clients with a passion, dedication, professionalism, and kindness that doesn’t seem to be common anymore. We were blown away by how on top of every detail he was. I don’t often take the time to write a bad review and unfortunately I don’t have many opportunities to write a positive one, but with Frank assisting us, we knew we wanted to give him an excellent review right away. Call Rocket and ask for Frank, and I can pretty much guarantee that you’ll be thankful you did!Read MoreRead Less
Dan Sylvester
Dan Sylvester
551
I could not have imagined receiving better service than we did with Frank! He provided top-notch quality service and guided us through the entire process. His professionalism, attention to detail, kindness, communication and patience far surpassed our expectations. It is rare to find someone so knowledgable and helpful. We definitely recommend Frank to anyone needing a mortgage loan!
Sean Sinclair
Sean Sinclair
551
Hands down the best. Frank is very knowledgeable, communication is excellent. Frank goes above and beyond thru my loan process always there to answer any question. I would recommend Frank to friends & family to help with their loan process. 10/10 for me you exceptional!
Jim Surinck
Jim Surinck
551
Amazing!!! NO ONE is more knowledgeable or dedicated!! Frank even interrupted his dinner with his family to call us with a update. THE BEST!!!
John Weideman
John Weideman
551
Frank was pleasant to work with and actually paid attention to what I said during our conversations. Very good at his job.
Miles Brandon
Miles Brandon
551
Frank was incredibly helpful and responsive. He made us feel at ease and confident, as we moved through our process. Thanks Frank!
Tom Guentner
Tom Guentner
551
Frank was great & easy to work with. Went the extra mile for us when it mattered.
Stephanie Bryan
Stephanie Bryan
551
Frank was amazing throughout the entire process! He was always available to help us even on the weekends. He explained every step clearly to us and was so pleasant to work with. Thank you for all your help Frank.
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