Heather Santos

Detroit, MI

NMLS 31720

Triple Crown Banker

Heather's Reviews

Rosalie Reed
Heather was very helpful and informative about my loan. She kept me up to date on what was happening and where I was with the loan . I appreciated her friendliness all during our communications.
Thank you again Heather, Rosalie Ulloa Reed
Sted Howard
I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt
none to credit cards and I like to look folks in the eye when I do significant business. You can imagine my reluctance to write and rewrite mortgages on line and by phone. That is, until Heather Santos ...I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt
none to credit cards and I like to look folks in the eye when I do significant business. You can imagine my reluctance to write and rewrite mortgages on line and by phone. That is, until Heather Santos responded to an interest rate inquiry. Very quickly she gained my confidence with her firndly approach and her clear, and clearly comprehensive, grasp of the business at hand. From start to finish, she was the chief go-to person. No matter who else handled any specific part of the exercise,
Heather was the reassuring voice that kept me believing that this was the thing to do and that she had it all in hand. The next time there is a significant rate drop, I'll probably call her first.
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Donald Vorous
Heather was extremely helpful and professional in obtaining the loan we wanted. She and her team kept us informed all the way.
Nithya Manickam
Heather is so awesome to work with :). I had an overall pleasant experience
Alice Hayes
Heather helps us to close 2 loans; refinance and a HELOC. She is both professional great in customer service. We closed our loans on time schedule. Heather responded to our questions quickly.
Stajonne Montalvo
she was very attentive and made me feel comfortable throughout the process
Thomas Reich
Heather contacted, explained how the process would go and answered any questions I had. Was a very smooth and easy process.
Peter Trudeau
Heather was professional, courteous and answered all questions I had during the loan process. I HIGHLY RECOMMEND Heather!
George Hoffman
Heather was very professional, friendly and helpful. She is an asset to your company George Hoffman
Bob MacLeod
Being elderly, the thing that struck me the most about Heather was her polite patience. She was extremely patient, thorough and helpful thru the entire loan process. Her effort helped give a very high impression of Rocket Mortgage
Evangeline C. Molina
Heather had been very efficient in dealing with our loan. She answered all calls and emails. If I had a problem about anything, questions not clear, she was very patient and thorough. I appreciate her help, and if I need another loan, will call her.