Heather Santos

Detroit, MI

NMLS 31720

Triple Crown Banker

Heather's Reviews

Jeff Kann
As a small business owner obtaining financing can be a challenge as our personal and business financial information is intertwined. This can be an obstacle for ordinary mortgage bankers. Heather is the exception. Her thoroughness, knowledge and ability to present our information to the underwriters enabled us to have a great experience. I recommend Heather for your mortgage needs without ...As a small business owner obtaining financing can be a challenge as our personal and business financial information is intertwined. This can be an obstacle for ordinary mortgage bankers. Heather is the exception. Her thoroughness, knowledge and ability to present our information to the underwriters enabled us to have a great experience. I recommend Heather for your mortgage needs without hesitation.Read MoreRead Less
Amy Hames
Heather has been our go to person for all things mortgage - she is super responsive and gets things done in a timely manner. Rocket Mortgage, and Heather are fantastic.
Amy Nash Hames
Mike Dean
I have worked with Heather a few times and every experience has been outstanding. Getting a loan is not always easy. Heather is extremely responsive and has made each experience exceptional. Always going above and beyond what I expected. If you are getting a loan from Rocket Mortgage request Heather!
Peter Godfrey
Heather is professional and efficient making the loan process as simple as possible. She is very responsive and takes responsibility to shepherd you through the whole process. I have had the benefit of working with her for 3 loans and will use her again!
Brad Rollin
Although Rocket Mortgage made us jump through many hoops (and frequently the same hoops twice), Heather is a dedicated and highly responsive resource who delivered an extremely high quality product and guided us through the process. She answered the phone at all times (including 10 PM on a Friday night when we had a deadline and a question). I would absolutely work with her again.
Nilo Paguio
The best! Always updating us what going on with our application. Always answers our question with confidence. And a good COMMUNICATOR👏👏👏
Joe Foley
Heather did amazing work for my wife and I refinancing our home loan several years ago
Easy to work with
Was extremely pleased with her help
Len Sosnoski
Heather is friendly, knowledgeable and efficient, she made the whole refinance process flow smoothly. If she was not immediately available someone from her team was able answer my question to keep the ball rolling. I'v refinanced several times with Rocket Mortgage and they seem to just keep getting better.
Greg Loken
Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully...Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully closed on our new home. Although other Rocket Mortgage specialists became involved in subsequent process steps, Heather was always available as needed, prompt, and professional.Read MoreRead Less
Sally Vennel
Heather did a great job while being extremely friendly and gracious.