Professional, helpful, efficient, and timely. A pleasure to work with.
Linda Glover
Linda Glover
551
Very insightful answered all questions in timely manner
Veronica Espinoza
Veronica Espinoza
551
Iman was very nice & professional!!
Jerry Russell
Jerry Russell
551
Very professional yet personable, pleased with process and result.
Len Briggs
Len Briggs
551
I had a lender set up for purchasing a house before I applied through RM. We were 10 days past the scheduled close date with no close date in sight. I felt that I had to seek an alternative and I contacted RM.
Iman contacted me within 5 minutes of my application submission. I informed her of the situation with my lenders delays and lack of communication. I noted that I was seeking alternative ...I had a lender set up for purchasing a house before I applied through RM. We were 10 days past the scheduled close date with no close date in sight. I felt that I had to seek an alternative and I contacted RM.
Iman contacted me within 5 minutes of my application submission. I informed her of the situation with my lenders delays and lack of communication. I noted that I was seeking alternative lending but that the original lender could inform me that we were clear to close at any time. I informed her that I didn't want to waste her time if this were going to be the case and that if we were to proceed I wouldn't want to be stuck in underwriting for weeks all the same. She said that if we moved forward to the next step she was going to try her best to make sure that we were conditionally approved within 3 days of this conversation.
We agreed to move forward. Iman began to work, and worked FAST! I gave her all of my information over the next 2 days. Sure enough we were conditionally approved in the 3rd working day! This gave me confidence that we would have no problem meeting RM tentative closing date.
4 days after Iman's and my first conversation, my original lender gave me the clear to close. However, Iman had already sold me on RM and I de-committed with my original lender.
Throughout the rest of the process, she continued to be highly responsive to my questions and responded very quickly.
This type of customer service is second to none! This experience with Iman and RM is the benchmark of how lending companies should both communicate with their clients and guide the process from start to finish.
Iman was great to work with from the early stages through closing and always responsive - even after her portion of the process was handed off. She really made the process smooth and cultivated a level calmness. Really appreciate her dedication and would highly recommend.
Carl Walker
Carl Walker
551
Iman was awesome to work with during my journey of buying a house! She was always professional and the communication was excellent between us during the whole process! My agent Rachel Rogers was incredible too. Thank you Rocket Mortgage!!!
Krystal Muminovic
Krystal Muminovic
551
We could not possibly put in words just how amazing Iman is or how incredibly grateful we are for her! My husband and I have been living in a little 2 bedroom upstairs apartment since we had our daughter 2 years ago. We have been saving, skipping dates & vacations, clipping coupons and working to increase our credit score as high as possible to prepare for purchasing our first home. When the ...We could not possibly put in words just how amazing Iman is or how incredibly grateful we are for her! My husband and I have been living in a little 2 bedroom upstairs apartment since we had our daughter 2 years ago. We have been saving, skipping dates & vacations, clipping coupons and working to increase our credit score as high as possible to prepare for purchasing our first home. When the time was finally right...our savings was ready, our credit was good, we had a set of twins on the way and our lease was ending...the housing market went completely crazy. It was not for Iman & our awesome Realtor, we would have given up and spent another year lugging 3 babies up & down stairs (yikes). Iman was so knowledgable, professional, helpful and kind. Iman was constantly reassuring, was there for us every step of the way and went out of her way to to help us get our first home. We ended up finding the perfect home for our little family and Iman was able to get our approval bumped up to an amount that for our offer accepted. From pre-approval to closing, Iman made our first time home buying process so smooth and so positive that we are pinching ourselves. We cannot recommend Iman and Rocket Mortgage enough! As long as they are both in business, we will never use or recommend anyone else. Thank you Iman, from the bottom of our hearts, thank you for helping us get into the perfect home for our family and for being so outstanding.Read MoreRead Less
Marne Lyn
Marne Lyn
551
I was selling a house in one state and buying a house in another state across the country which is a stressful process even under the best of circumstances. Iman's knowledge, responsiveness and genuine care for her customers helped me to make it through the process with my sanity intact. I cannot say enough good things about her.
Carolyn Rieger
Carolyn Rieger
551
Iman is both knowledgeable and professional. It was a pleasure working with Iman. She guided me through the complicated process of getting a mortgage and made it seem effortless. I am very grateful that I was lucky enough to work with a professional who really wanted me to be successful.
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