Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Carrie Neighbors-Pritula
I was referred to Jay by another Rocket Mortgage representative when I was calling in regards to a refinance on a rental property that I had once lived in as our primary residence. I expressed that I was more interested in obtaining a mortgage on a home that we had renovated and moved into during the collapse of the market. We put blood, sweat and tears into this home and wanted to come ...I was referred to Jay by another Rocket Mortgage representative when I was calling in regards to a refinance on a rental property that I had once lived in as our primary residence. I expressed that I was more interested in obtaining a mortgage on a home that we had renovated and moved into during the collapse of the market. We put blood, sweat and tears into this home and wanted to come full-circle by having the mortgage on both properties instead of just being renters ourselves. I thought that it could not be done.
At the time, there was nothing that the representative could do on our rental property and was handed over to Jay.
Jay was always professional and answered my questions in a very timely manner. He made the whole process very easy to understand and I trusted him but, I still thought that obtaining two mortgages was not possible. With all of the companies out there that just want your money, I never felt that it was a "shady" deal. He had patience throughout the entire process. When I was handed off to the "next step" and I was not comfortable with the individuals that were handling the end of the process, I called Jay and he handled the process until the end never making me feel like it was "not his job". Jay, in my opinion is "World Class" and represents his company in an outstanding manner. I have reccommended him many times and will continue to do so. Sincerely, Bill and Carrie PritulaRead MoreRead Less
Deb Sinn
Jay made the process of buying my first home so much easier! He was readily available when I had a question and gave me reassurance as needed. I can't say enough about Jay. He kept my loan process moving along and I was able to close on the forecasted date!! Thank you Jay!!
Ryan Foley
Mr. Carter provided excellence service when we re-financed our mortgage. Jay was always prompt in responding to our questions or required information about our loan. Jay always conducted himself in professional and courteous manner at all times and really assited us though the process. It was a real pleasure working with Jay.
Ben Lafond
The process with jay was a breeze. Doing things online with jay's help was the way to go for me. No need to go down to the office. It was all there for me.
Thanks again jay.

Ben L.
Clifford West
I met jay over the phone when I called Rocket Mortgage about refinancing my mortgage. Jay took interest in my mortgage needs, taking time to answer my questions, especially about the fact that the mortgage was under water. Jay kept in constant contact with me throughout the application and review process, giving me tips to keep up or stay ahead of the process. Jay even got involved to help me ...I met jay over the phone when I called Rocket Mortgage about refinancing my mortgage. Jay took interest in my mortgage needs, taking time to answer my questions, especially about the fact that the mortgage was under water. Jay kept in constant contact with me throughout the application and review process, giving me tips to keep up or stay ahead of the process. Jay even got involved to help me negotiate with a second mortgage holder, getting them to remain secondary. Jay was very helpful, and very quick in getting back with me when I had a question, something that one doesn't see much of today.Read MoreRead Less
Shelly Rashid Suich
Jay is very thorough, runs a great loan process and quickly responds to any questions. He made our transaction very smooth. Great job! We would highly recommend! Bela and Shelly Suich
Tom VanderLaan
Using the real estate assets we had, 4 income properties and our primary home, Jay helped us find a solution to allow us to take advantage of the low interest rates. Our primary house was underwater and a jumbo loan even though we have owned the house for 12 years. Working with Jay, we restructured our personal balance sheet to pull equity out of our income properties to pay down our primary ...Using the real estate assets we had, 4 income properties and our primary home, Jay helped us find a solution to allow us to take advantage of the low interest rates. Our primary house was underwater and a jumbo loan even though we have owned the house for 12 years. Working with Jay, we restructured our personal balance sheet to pull equity out of our income properties to pay down our primary mortgage. The end result was lower interest rates, lower monthly payments and a plan to have everything paid off in 15 years. It not only saved us money on a monthly basis, it also helped bolster our retirement plans. Everyone else we tried to work with just put us off with a "sorry." Jay found a solution.Read MoreRead Less
Matt Laleman
He was very patient,polite and informative. It would be my pleasure to do business with him again. Honest and upfront.