Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Guy Ragault
Responsive, looking for solutions to specific problems, empathic to customer going through a lot of changes, follows up.
Dean Melcher
He knows his business and follows up well with customers.
Pete Benkowski
Outstanding. Felt like Jay was always on my team and looking out for my best interest. I continued to call him throughout the process for guidance.
Thayer Muallem
Jay was a fantastic loan agent. It can be a very hectic and chaotic time purchasing a home, but Jay was there to make the process as easy and seamless as possible. Jay was there all times of day, long after I thought he would have gone home for the day he would contact me and let me know a step had been completed. He always answered his phone to take my call or would call back literally as soon ...Jay was a fantastic loan agent. It can be a very hectic and chaotic time purchasing a home, but Jay was there to make the process as easy and seamless as possible. Jay was there all times of day, long after I thought he would have gone home for the day he would contact me and let me know a step had been completed. He always answered his phone to take my call or would call back literally as soon as he could! I will for sure use Jay in the future for any of my loan needs and I would highly recommend him also!Read MoreRead Less
Thomas Verbeck
GREAT job ...easy top work with ...I would highly recommend
Ronel van Bosch
Jay and his team help us with the finance on our new home during relocation. It was the best customer service we ever experienced from a financial institution. They were responsive and calls and emails were returned in a timely manner. I will recommend him to anybody who want to finance a home.
Michael Muccilli
Easy to work with and made sure all of the information and documentation was sound and correct. When there was a small issue, he worked to get it corrected as quickly as he could.
Shawn Berg
Jay was very clear upfront on what to expect and what was needed. He followed through on all actions and made himself available when needed, nights and weekends. He made a stressful relocation easier by not worrying about mortgage related details.
Ian Keith
I was thrilled by my experience with Jay. No question was trivial, no time was too late or inconvenient for him, and most importantly he was not afraid to tell me when he knew the answer or needed to do more research before answering. There was not a single issue that I had with Jay where he ended up being wrong or causing any inconvenience for me. Two thumbs up
Lauren Shuler
Jay is extremely detailed oriented, attentive, and efficient. Couldn't be happier with the service we received from him. Plus he's a really nice guy, so win win all around!