Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Linn Faler
Jay Carter contacted me by phone to tell me he could lower my mortgage interest rates. Since I had just recently re-financed to Rocket Mortgage about 9 months earlier, I was doubtful but when he told me how much lower I could still go with a new rate, I listened. He started immediately that night and by the next day, my loan application was completed (on-line) and I was on my way. Jay assisted ...Jay Carter contacted me by phone to tell me he could lower my mortgage interest rates. Since I had just recently re-financed to Rocket Mortgage about 9 months earlier, I was doubtful but when he told me how much lower I could still go with a new rate, I listened. He started immediately that night and by the next day, my loan application was completed (on-line) and I was on my way. Jay assisted me all the way through the process...always available. Actually, the process was quite simple and everything was done on line. No paperwork for me to collect, copy and fax. I think Jay was exceptional. If I ever need another loan, I would definitely go to Rocket Mortgage. I have told my friends how easy and amazingly quick the whole process was. I got a great loan and I am very pleased.Read MoreRead Less
Richard Roque
We had a very positive experience working with Jay and Rocket Mortgage. He is honest, prompt, and straightforward. He helped us navigate the loan process while my spouse and I were living on opposite coasts. His help was invaluable in making the process so easy and painless.
Robert Denton
Jay was great from the start to finish though out this process. He was very attentive, always returned phone calls and emails promptly. He was very knowledgeable about the entire process and explained everything very clearly. I will definitely give his info out to others that may be looking for a mortgage.
Dan Lunger
Jay was outstanding, very responsive and helpful to our needs.
Bruce Johnson
Jay made himself available on Christmas Eve when I was house hunting. He also walked me through everything and explained every last detail. Class act and a great guy.
Chuck Cianciola
Jay was on top of every detail, no matter the time of day. He was quick with answers to any questions we had. I would recommend him to anyone looking for a mortgage. Very professional and responsive.
Shannon Swift
Jay was great to work with. I had options of two lenders - Jay with Rocket Mortgage or a lender with a different mortgage company. Jay was patient, informative and help me get the most competitive rate. He was always available when I had question. The other lender was pushy and not pleasant to work with. Jay made it an easy decision to choose Rocket Mortgage.
Melissa Upton
Can't say enough good things about Jay. We had a question about our loan and insurance coverage almost a year after we closed. Jay graciously took my call, understood my concerns whole heartedly, and tracked down the information I needed to resolve the issue. When we closed Jay called and said "if you ever need anything just let me know", those words were not empty and I truly value him as a ...Can't say enough good things about Jay. We had a question about our loan and insurance coverage almost a year after we closed. Jay graciously took my call, understood my concerns whole heartedly, and tracked down the information I needed to resolve the issue. When we closed Jay called and said "if you ever need anything just let me know", those words were not empty and I truly value him as a partner for keeping his word. From my family to yours, thanks Jay, you are awesome sauce!Read MoreRead Less
Chao Huang
Jay was helpful and communicative, and always helped provide answers when I had questions.
Pam Vik
Wonderful experience! 110% better than last experience with a different lender. I highly recommend Rocket Mortgage for anyone looking for a new mortgage! Jay answered all our question professionally and quickly.
Vicki Lemke
Jay was very responsive and professional. As we neared closing he continued to respond to our inquiries and point us in the right direction.