Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Peretti Marcelo Agustín
Jay was very helpful at the beginning of the process explaining in detail every step and helping completing the application. Highly professional, effective and very kind. Great to work with you, many thanks!
Deborah Vaughn
Jay was absolutely beyond helpful in helping us with our mortgage application. His knowledge and expertise made the process very painless. He went above and beyond in working with us and was very patient answering all of our questions. Rocket Mortgage is very lucky to have him. He gets 10 stars in our book.
Melissia Standley
This was so much better than we ever expected. Jay was awesome. He kept us informed every step of the way. He was always will to answer question and guidance. Will definitely use him again if we need to purchase another home. He went way above and beyond our expectations!! Would give him 10 stars!!
Tim Baywal
This was our second time working with Jay - first on a purchase and then on a refinance. We were very pleased with his work. He was very honest, trust-worthy, and responsive to all of our requests. We give him our highest recommendation.
Ryan Wise
Thank you for the high quality service Jay. Professional and personal. A job well done.
Steve Crews
Excellent to work with, great amount of knowledge.
Mike Rounsavall
Took as much time as I needed to explain everything to me, was available Everytime I had a question
Megan O'Brien
This was not my first home purpose and have dealt with people for purchasing and refinancing, Jay is number one above everyone I have ever worked with. Going thru a stressful move to a new new location across the US and starting a new job...Jay Carter was the calm in my chaos filled days.
Jay made sure I understood every single thing and that I was comfortable with the multiple packets of things I ...This was not my first home purpose and have dealt with people for purchasing and refinancing, Jay is number one above everyone I have ever worked with. Going thru a stressful move to a new new location across the US and starting a new job...Jay Carter was the calm in my chaos filled days.
Jay made sure I understood every single thing and that I was comfortable with the multiple packets of things I had to sign, he answered calls and emails promptly, and made me feel like I was his only client (which I knew I wasn’t).
If needed in the future, I will hopefully be able to work with Jay again. He gives Rocket Mortgage/Rocket a fabulous name.Read MoreRead Less
Byron Robinson
Excellent communicator. Walked me through the process, answered all my questions turned around everything super fast. Excellent guy.
Eric Banks
Jay was attentive to my requests for information and explanations of the process. He was professional and courteous.