Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Sandy Sees
Jay was very professional and responded to all my questions in a timely manner.
Scott Davison
Jay was fantastic! He educated me on the mortgage process, my various options, and walked me through everything.
Maciej Wyrwik
Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the ...Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the legwork for my approval was complete before I even purchased the home. This allowed me for a very quick turn around time on closing.

Experience with Jay and his team was A+, highly recommended! Read MoreRead Less
Sara Cloutier
Jay Carter is second to none! He is knowledgable, patient and quick to reply. He made the process a breeze and will certainly continue to be our go-to person in the future.
Mark Cochran
This was my second loan through Rocket Mortgage and Jay handled both of them. I have to say that even after the first time I didn't really realize just how quick and easy Jay could make it to get the loan that was right for me. He handled everything and stayed in constant touch with me. It was a very painless experience with outstanding results. I was able to switch to a conventional loan and ...This was my second loan through Rocket Mortgage and Jay handled both of them. I have to say that even after the first time I didn't really realize just how quick and easy Jay could make it to get the loan that was right for me. He handled everything and stayed in constant touch with me. It was a very painless experience with outstanding results. I was able to switch to a conventional loan and reduce my costs on the refinance. Thanks again Jay and I will be asking for you if I need to get another loan through Rocket Mortgage.Read MoreRead Less
Peter Sepeda
I was first introduced to Jay Carter through relocation assistance with my company. As I looked for homes the real-estate market was heating up! Jay worked diligently with my real-estate agent to provide loan information. Jay was able to turn around information in minutes even on weekends. Jay and the rest of the Rocket Mortgage Team worked closely with me through the whole process right up to ...I was first introduced to Jay Carter through relocation assistance with my company. As I looked for homes the real-estate market was heating up! Jay worked diligently with my real-estate agent to provide loan information. Jay was able to turn around information in minutes even on weekends. Jay and the rest of the Rocket Mortgage Team worked closely with me through the whole process right up to closing. I ended up with a great mortgage and what I thought was the lowest interest rate I would ever see.
Then roughly 6 months later, Jay contacted me by phone indicating rates had dropped once again. The re-financing process was as painless as before and within weeks I had a new mortgage and lower payment. Jay Carter and the Rocket Mortgage Team have helped to make an otherwise stressful process very easy!
Read MoreRead Less
Stacy Petkus-Roberts
Mr. Carter was super helpful during the load process. Jay and his team worked hard to make sure we could meet our aggressive closing date. With out Jay's dedication and attention to detail I would not have been able to be in my new home for Christmas!
Robb Woldman
Jay was both proactively helpful and incredibly easy to work with, overseeing our refi from start to finish and never more than a phone call away. A+++ experience!!
Brian Fletcher
Any question I had Jay was right there to answer them. Throughout my experance Jay was top notch
Gopal Acharya
I am happy with Rocket Mortgage, fast reply, to the point conversation.