Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Chuck Harris
Jay was great and explained the options very well. He was also very responsive...even on weekends!
Bob Pepi
Jay was fantastic to work with. He was quick, knowledgeable, and always available - and I mean always. He projects a 'don't worry, we've got this' calming presence throughout the whole loan process that made things so very easy. All in all a great experience working with him.
Chris Pasternak
Jay was extremely helpful in making the Mortgage process smooth. I would recommend Jay and his Rocket Mortgage team to anyone looking for a mortgage.
Link Burchett
Jay was very helpful walking through the process and his team was very responsive to any questions I had. It was quite a relief to have less to worry about during my relocation.
Sarah Mingus
Jay was very knowledgeable and did not falter when asked questions. He was readily available whenever needed and was very easy to talk to.
Brian Ingle
Jay was stellar. He worked with me for well over a year while I waited to find the right home for me. He checked in with me regularly and when it was time to buy, he made everything super easy to close my loan on time. I will definitely look for him again when it’s time to buy a new home.
James Collette
From the first conversation to the last Jay Carter has been a confidant, advisor, expert on finances and a friend. We could not have taken this long journey to our final home without him. As an older couple with minimal computer skills selling and buying at the same time Jay could not have come into our lives at any better time. He and his staff were patient and encouraging. It made all the ...From the first conversation to the last Jay Carter has been a confidant, advisor, expert on finances and a friend. We could not have taken this long journey to our final home without him. As an older couple with minimal computer skills selling and buying at the same time Jay could not have come into our lives at any better time. He and his staff were patient and encouraging. It made all the difference. Trust this man. He will work for you. Read MoreRead Less
Mary Anne Costa Minerva
We recently took out a second mortgage on our home. I would tell you if you are able to request a loan officer, Jay is our recommendation. He was patient and helpful every step of the way through this process. He not only returned emails and phone calls promptly but had the answers to or questions. We were lucky he was assigned to us by chance!
Meg Kalimon Real Estate Professional
Extraordinary team. Everyone pulled together and we closed on time. Thank you so much.
Haylee Lynn
Super helpful and knowledgeable!