Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Mark Harris
Jay was amazing. He was patient with us and answered all of our dumb questions. He was also always available for us. There was no 8 to 5 number. He talked to us at 10pm once.
Wendy Luecken Weakley
Jay was wonderful start to finish. Extremely helpful regardless of the # of questions or day of the week.
Wendy Salmon
Adapted communication style to work with my Chagall engine schedule without my having to ask. Went above and beyond to ensure close when snag hit.
Justin Brown
Jay was great to work with! Very helpful and quick to respond.
Mike Ess
Jay was very good in exploring different options for us to maximize our relocation benefits. We responded to questions and concerns in a timely manner and was a pleasure to work with.
Stephen Gregory
Jay was our loan agent assigned through our recent relocation. This was our second relo that involved moving out-of-state. Jay and Rocket Mortgage were awesome throughout the whole process. Jay did a great job in every aspect of the process from pre-approval to finalizing the loan. I would recommend Jay and Rocket Mortgage to anyone as this was our second time using Rocket Mortgage, and the ...Jay was our loan agent assigned through our recent relocation. This was our second relo that involved moving out-of-state. Jay and Rocket Mortgage were awesome throughout the whole process. Jay did a great job in every aspect of the process from pre-approval to finalizing the loan. I would recommend Jay and Rocket Mortgage to anyone as this was our second time using Rocket Mortgage, and the people have been fantastic to work with. Thank you to Jay for helping guide us through a stressful time.Read MoreRead Less
Sharon Rozzi
Jay was very responsive to our request for a new home loan. Great communication through out the process. In addition the Rocket Mortgage website has great workflow management features. Knew where I stood in the process in real time. House closing was executed seamlessly.
April Nick Cottle
Absolutely happy with the experience we had with Jay. Never felt like we were pushed into anything and he was always open and honest with us. He and his team got our loan approved in record time as we re-located across the country. The Rocket Mortgage process was easy to use and the post loan process has been great too. Easy to navigate through and understand exactly what is happening with my ...Absolutely happy with the experience we had with Jay. Never felt like we were pushed into anything and he was always open and honest with us. He and his team got our loan approved in record time as we re-located across the country. The Rocket Mortgage process was easy to use and the post loan process has been great too. Easy to navigate through and understand exactly what is happening with my loan and payment. Cannot recommend him enough to those looking for a loan officer and loan company. As an added bonus it looks like he has a pretty sick beard. Can't argue with that and his exemplary record.Read MoreRead Less
Austin Gregg
As a first-time homebuyer, Jay was extremely helpful from day one. He was always very attentive and frequently contacted me with status updates.
Elaine Myers
Jay was very helpful with our mortgage, he was prompt to answer any questions we had. Jay also did a great job following up on any forms we needed to sign. At such a busy time in our lives, it was a relief to have Jay on our side helping us out. Thanks Jay!