Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Brett Myers
Jay was excellent to work with - super professional and knowledgeable, efficient in our time when we met, always completing actions on time or before due dates, etc. I would absolutely recommend Jay and Rocket Mortgage to any friends or family.
Guy Ragault
Responsive, looking for solutions to specific problems, empathic to customer going through a lot of changes, follows up.
Dean Melcher
He knows his business and follows up well with customers.
Pete Benkowski
Outstanding. Felt like Jay was always on my team and looking out for my best interest. I continued to call him throughout the process for guidance.
Thayer Muallem
Jay was a fantastic loan agent. It can be a very hectic and chaotic time purchasing a home, but Jay was there to make the process as easy and seamless as possible. Jay was there all times of day, long after I thought he would have gone home for the day he would contact me and let me know a step had been completed. He always answered his phone to take my call or would call back literally as soon ...Jay was a fantastic loan agent. It can be a very hectic and chaotic time purchasing a home, but Jay was there to make the process as easy and seamless as possible. Jay was there all times of day, long after I thought he would have gone home for the day he would contact me and let me know a step had been completed. He always answered his phone to take my call or would call back literally as soon as he could! I will for sure use Jay in the future for any of my loan needs and I would highly recommend him also!Read MoreRead Less
Thomas Verbeck
GREAT job ...easy top work with ...I would highly recommend
Ronel van Bosch
Jay and his team help us with the finance on our new home during relocation. It was the best customer service we ever experienced from a financial institution. They were responsive and calls and emails were returned in a timely manner. I will recommend him to anybody who want to finance a home.
Michael Muccilli
Easy to work with and made sure all of the information and documentation was sound and correct. When there was a small issue, he worked to get it corrected as quickly as he could.
Shawn Berg
Jay was very clear upfront on what to expect and what was needed. He followed through on all actions and made himself available when needed, nights and weekends. He made a stressful relocation easier by not worrying about mortgage related details.
Ian Keith
I was thrilled by my experience with Jay. No question was trivial, no time was too late or inconvenient for him, and most importantly he was not afraid to tell me when he knew the answer or needed to do more research before answering. There was not a single issue that I had with Jay where he ended up being wrong or causing any inconvenience for me. Two thumbs up