Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Lauren Shuler
Jay is extremely detailed oriented, attentive, and efficient. Couldn't be happier with the service we received from him. Plus he's a really nice guy, so win win all around!
Brian Nunn
My experience from start to finish was textbook customer service. I dealt with different people, three I think, and every single one of them were thorough, professional and helpful to a fault. This was consistent throughout the entire process. The loan process was also easy to use and very streamlined. I received compliments from the people on my end on the complete, no-nonsence and minimalistic ...My experience from start to finish was textbook customer service. I dealt with different people, three I think, and every single one of them were thorough, professional and helpful to a fault. This was consistent throughout the entire process. The loan process was also easy to use and very streamlined. I received compliments from the people on my end on the complete, no-nonsence and minimalistic paperwork from Rocket Mortgage. I would definitely recommend Rocket Mortgage, and have already!Read MoreRead Less
Sharon Heivilin
Jay took over in the middle of a loan process that had stalled and made it come together when I needed things to happen. I appreciate his professionalism and dedication!
Nabin Pudasaini
The best loan manager I've worked with. Very patient, and very very approachable. He handled my loan remotely, but wow it was better than dealing face to face. I recommend Jay to everyone.
Lon Schneider
Jay helped me purchase a home in a new city before starting a new job, working around the typical need for a pay stub before closing. Closing was performed within the original time frame despite the need to resolve issues that came up during inspection. Overall the experience was very positive.
Melissa Nichols-Howell
Jay was very responsive and helpful throughout the loan process. Based on my experience with Jay I would highly recommend Rocket Mortgage to my family and friends.
Jen Prior
Jay was very professional and attentive throughout the entire process. No phone call went on answered or unreturned. I would recommend both Rocket Mortgage and Jay Carter as a representative to anyone
Margaret Kluka
Jay was helpful & patient with questions & issues that came up during the process.
Shelby LifeFulfilled
From start to finish, Jay showed why Rocket Mortgage is a 5 star operation. Jay's attention to detail, ability to problem solve while keeping cool under pressure, and professionalism made our transaction seamless from beginning to end. Without Jay and his team, our transaction could have been a nightmare, however it was the best part of our relocation process. We will recommend him to everyone we ...From start to finish, Jay showed why Rocket Mortgage is a 5 star operation. Jay's attention to detail, ability to problem solve while keeping cool under pressure, and professionalism made our transaction seamless from beginning to end. Without Jay and his team, our transaction could have been a nightmare, however it was the best part of our relocation process. We will recommend him to everyone we know.Read MoreRead Less
Laura Irizarry
Rocket Mortgage is a great mortgage company to work with. I had a pleasant experience with them. Thank You, Laura Irizarry