Jay Carter

Detroit, MI

NMLS 26823

Triple Crown Banker

Jay's Reviews

Pam Vik
Wonderful experience! 110% better than last experience with a different lender. I highly recommend Rocket Mortgage for anyone looking for a new mortgage! Jay answered all our question professionally and quickly.
Amy Nogues
Service was great!! He made the loan process very easy.
Kirsten Lambert
Jay and his team provided exceptional service for our relocation. He delivered on tight timelines, gave frequent updates and clearly communicated throughout the process so we knew what to expect. Jay's professionalism and courtesy, coupled with Rocket Mortgage's efficient process and online tools, make it easy for me to offer the highest recommendation.
Justin Haer Sr
Jay Carter right from the beginning was really nice and clear at every question I asked and if he didn't know the answer, he found the sources to answer the question in a timely manner. He made the whole process so easy and smooth for us. I'm Very Grateful to have met him. We where making life changing transitions to a new beginning in our life's journey with a relocation of my job. Not knowing ...Jay Carter right from the beginning was really nice and clear at every question I asked and if he didn't know the answer, he found the sources to answer the question in a timely manner. He made the whole process so easy and smooth for us. I'm Very Grateful to have met him. We where making life changing transitions to a new beginning in our life's journey with a relocation of my job. Not knowing the new area so well he just made one very important process happen in a very short time to put a roof over our heads of our home of choice. We did everything online and over the phone. This process saved so much time from having to run around. Time we didn't have much of. The Haer Family is Appreciative & Thankful to Jay Carter. We will recommend Jay Carter of Rocket Mortgage to any of my Brother's/ Sister's relocating for their Mortgage needs. Anyone else looking for a Home Loan!!! He is Your Man!!!! Thank You, Jay from the Haer Family..... Git~R~DoneRead MoreRead Less
Michelle May
Jay was very professional and efficient with the entire transaction. He made sure I understood all specifics and worked with me through every step. I was shocked with how quickly everything was "said and done".
Leif Tian
Excellent service and experience
Aly Vanosdall
He really made us comfortable during the whole process. He made sure we understood every step and didn't mind us calling him at any time.
Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of...Jay was our loan agent assigned through our recent corporate relocation. This was our first relo which also involved moving out-of-state and two full-time working adults. We were pressed by our companies into a very tight timeframe to implement relocation. This is where Jay and Rocket Mortgage shined the brightest. Their products and process could be implemented quickly with a transparent means of continuous communication. Jay was confident in their abilities to meet our needs, but not in an arrogant manner. Once we decided to use Rocket Mortgage, Jay provided a thorough synopsis of the process, explanation of the website tools used to communicate with all departments within Rocket Mortgage, and stepped in to provide verbal communication when only warranted. With so many tasks necessary to complete our relation, and only so much time to make phone calls, this last quality was the most appreciated. As we approached final underwriting, my family hit a wall regarding my job. I was going to need to change employers. This could've been a roadblock that caused a reboot of the whole process. But Jay was calm and informed enough to provide potential solutions to our problem. We cleared underwriting and we were still able to close within 30 days! Bottom line, Jay is a terrific balance of working knowledge, perception of his customers' needs, and work-ethic to pull it all together. Working with Jay was one of the best possible solutions to my family's life change. Thanks so much, Jay!Read MoreRead Less
Leo Duren
Jay was extremely professional and helpful throughout the application and underwriting process. He was my first point of contact with Rocket Mortgage, so the fact that Jay was responsive and took the time to understand our preferences and circumstances was the key to our deciding to do business with Rocket Mortgage instead of another lender. I would highly recommend him.
Paul Turbide
Jay was quick to respond and very professional. Available 24/7
Matt Santaspirt
Very responsive. Would get needed documents to our realtor minutes after I emailed him about them. Great communication, never made me feel pressured to go with Rocket Mortgage. Great overall experience. Would recommend to family and friends.