Jay Shienbaum

Detroit, MI

NMLS 954337

Triple Crown Banker

Jay's Reviews

Renee Cutlip Spears
When we first started thinking about refinancing our house it was terrifying. My husband was dealing with trying to find our best options. Once we where our into Jay's hands, it was the easiest, low stress financial decision ever!!! We are so grateful for all the patience he showed with ALL the questions we had. We would refer Jay to all our family and friends with no hesitations at all
Raechelle Kovl Saylor
Jay made the entire process seamless.
Ryan Roman
Jay was excellent in guiding me through the process as a first time home buyer. I'd highly recommend his services.
Kim Weeks
Felt Jay was all on board with carrying us through the whole process and said to contact any time, but it was always playing phone tag and then we would get calls from random people with messages on filling out and completing something on the Rocket Mortgage portal. I found out later from our insurance agent that we weren't to contact Jay and anything next step would be spelled out in the portal....Felt Jay was all on board with carrying us through the whole process and said to contact any time, but it was always playing phone tag and then we would get calls from random people with messages on filling out and completing something on the Rocket Mortgage portal. I found out later from our insurance agent that we weren't to contact Jay and anything next step would be spelled out in the portal. Just wasn't that impressed. Sorry.Read MoreRead Less
Jay Shienbaum
Reply from Jay Shienbaum:

Dear Kimberly,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if ...Dear Kimberly,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Nikolai Poliakov
I worked with Jay on two loans: first one was part of my corporate relocation with new home purchase and second one, 5 years later, was my personal refinance. In both cases Jay was always there to answer numerous questions I had and guide me through available options to make the best choice. I am extremely happy with Jay’s professionalism and friendly attitude towards his clients. I look forward ...I worked with Jay on two loans: first one was part of my corporate relocation with new home purchase and second one, 5 years later, was my personal refinance. In both cases Jay was always there to answer numerous questions I had and guide me through available options to make the best choice. I am extremely happy with Jay’s professionalism and friendly attitude towards his clients. I look forward to working with Jay in the future!Read MoreRead Less
Melissa Denton
Jay was so thorough when explaining the process of refinancing. It was efficient; I knew the next steps at all times. Easiest process I’ve encountered and my payment was reduced significantly! Highly
Mary Duggan
Very patient !!!! Professional !!!
Thomas Jackson
This is my second time working with Jay, He was excellent in helping me purchase my home in Georgia, so when I relocated to Michigan I decided to try him again and he was just as great the second time around. He has a great team that stays on top of things throughout the process. I was able to close in record time, even during COVID. I usually don't write reviews, but after a second time dealing ...This is my second time working with Jay, He was excellent in helping me purchase my home in Georgia, so when I relocated to Michigan I decided to try him again and he was just as great the second time around. He has a great team that stays on top of things throughout the process. I was able to close in record time, even during COVID. I usually don't write reviews, but after a second time dealing with Jay, I'm convinced it wasn't just luck, he is really good at what he does and deserves a great review.Read MoreRead Less
Robin Higginbottom
Jay did a great job keeping us informed about any thing we needed to complete our refinance.
Luke Tolnai
Jay was always so helpful! Day or night he called and went above and beyond. Excellent customer service, calm , cool and collected. Jay was professional and respectful to my wife and I. Got things done quickly and never made us feel overwhelmed. Hey hank you Jay for the awesome experience. We love our home!