Jay Shienbaum

Detroit, MI

NMLS 954337

Triple Crown Banker

Jay's Reviews

Megan Donovan-Szeliga
Jay was never available because of working from home during covid. Would blame family dinners, kids sports teams and the wife. When he did say he was available to us he never answered the phone. Called us two hours later. Did not notify us when they had issues with paperwork. Closing was almost delayed the day before due to this mess up in paperwork. This made the whole process miserable and ...Jay was never available because of working from home during covid. Would blame family dinners, kids sports teams and the wife. When he did say he was available to us he never answered the phone. Called us two hours later. Did not notify us when they had issues with paperwork. Closing was almost delayed the day before due to this mess up in paperwork. This made the whole process miserable and stressful.Read MoreRead Less
Jay Shienbaum
Reply from Jay Shienbaum:

Dear Megan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I truly apologize if there was an opportunity where I could have better assisted you through any documentation discrepancies. I assure you that I am certainly here for you...Dear Megan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I truly apologize if there was an opportunity where I could have better assisted you through any documentation discrepancies. I assure you that I am certainly here for you in the future.Read MoreRead Less

Jay Fuller
Jay was professional, motivated and communicated quickly and extremely well. He was very helpful in answering any questions I had. I've already recommended him to friends. Thanks Jay!
William Higdon
Jay was AWESOME!. He got back to us very quickly, explained the process and made it happen!! Highly recommend Jay.
Marge Stock
Jay was a pleasure to work with throughout the loan process. He was very competent and very helpful with all our questions. We highly recommend Jay to anyone looking to refinance their home loan.
Meghan Ducko
Jay was amazing in helping our family achieve our dream of purchasing our second home with a mortgage from Rocket Mortgage. He was easy to get a hold of via phone or email if we had questions and would always thoroughly address our concerns. He had a very strong knowledge of the financing process, and we would recommend him and Rocket Mortgage to anyone without hesitation. Thank you so much, Jay!
Maggie Murphey
Jay was very helpful in answering my questions and providing multiple options based on my needs.
Ashraf Khodan
Rocket Mortgage was recommended to me by the corporation I work for. Jay and his team did their best to ensure the process went as swift as possible. I had few questions, but he always got back with the answers in a timely manner.

Our home buying experience went smoothly and I was always kept up to date on the status and timelines were clearly stated each step of the way!

Huge thank you to Jay and ...Rocket Mortgage was recommended to me by the corporation I work for. Jay and his team did their best to ensure the process went as swift as possible. I had few questions, but he always got back with the answers in a timely manner.

Our home buying experience went smoothly and I was always kept up to date on the status and timelines were clearly stated each step of the way!

Huge thank you to Jay and his team for helping me get my dream home at an incredible rate!Read MoreRead Less
George Todd
Jay did an excellent job throughout the process. Great advice and overall couldn’t be happier with the mortgage process through Rocket Mortgage / Rocket Mortgage.
Brooke Jim Erb
He kept us informed of every step, very knowledgeable, and quick with responding to any questions/concerns.
John Goebel
excellent under difficult times, much appreciated.