Jay Shienbaum

Detroit, MI

NMLS 954337

Triple Crown Banker

Jay's Reviews

Brad Batson
Jay always answered phone gave me timely and accurate information and was very down to earth easy to talk to
Thomas Jackson
This is my second time working with Jay, He was excellent in helping me purchase my home in Georgia, so when I relocated to Michigan I decided to try him again and he was just as great the second time around. He has a great team that stays on top of things throughout the process. I was able to close in record time, even during COVID. I usually don't write reviews, but after a second time dealing ...This is my second time working with Jay, He was excellent in helping me purchase my home in Georgia, so when I relocated to Michigan I decided to try him again and he was just as great the second time around. He has a great team that stays on top of things throughout the process. I was able to close in record time, even during COVID. I usually don't write reviews, but after a second time dealing with Jay, I'm convinced it wasn't just luck, he is really good at what he does and deserves a great review.Read MoreRead Less
Robin Higginbottom
Jay did a great job keeping us informed about any thing we needed to complete our refinance.
Luke Tolnai
Jay was always so helpful! Day or night he called and went above and beyond. Excellent customer service, calm , cool and collected. Jay was professional and respectful to my wife and I. Got things done quickly and never made us feel overwhelmed. Hey hank you Jay for the awesome experience. We love our home!
Megan Donovan-Szeliga
Jay was never available because of working from home during covid. Would blame family dinners, kids sports teams and the wife. When he did say he was available to us he never answered the phone. Called us two hours later. Did not notify us when they had issues with paperwork. Closing was almost delayed the day before due to this mess up in paperwork. This made the whole process miserable and ...Jay was never available because of working from home during covid. Would blame family dinners, kids sports teams and the wife. When he did say he was available to us he never answered the phone. Called us two hours later. Did not notify us when they had issues with paperwork. Closing was almost delayed the day before due to this mess up in paperwork. This made the whole process miserable and stressful.Read MoreRead Less
Jay Shienbaum
Reply from Jay Shienbaum:

Dear Megan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I truly apologize if there was an opportunity where I could have better assisted you through any documentation discrepancies. I assure you that I am certainly here for you...Dear Megan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I truly apologize if there was an opportunity where I could have better assisted you through any documentation discrepancies. I assure you that I am certainly here for you in the future.Read MoreRead Less

Jay Fuller
Jay was professional, motivated and communicated quickly and extremely well. He was very helpful in answering any questions I had. I've already recommended him to friends. Thanks Jay!
William Higdon
Jay was AWESOME!. He got back to us very quickly, explained the process and made it happen!! Highly recommend Jay.
Marge Stock
Jay was a pleasure to work with throughout the loan process. He was very competent and very helpful with all our questions. We highly recommend Jay to anyone looking to refinance their home loan.
Meghan Ducko
Jay was amazing in helping our family achieve our dream of purchasing our second home with a mortgage from Rocket Mortgage. He was easy to get a hold of via phone or email if we had questions and would always thoroughly address our concerns. He had a very strong knowledge of the financing process, and we would recommend him and Rocket Mortgage to anyone without hesitation. Thank you so much, Jay!
Maggie Murphey
Jay was very helpful in answering my questions and providing multiple options based on my needs.
Ashraf Khodan
Rocket Mortgage was recommended to me by the corporation I work for. Jay and his team did their best to ensure the process went as swift as possible. I had few questions, but he always got back with the answers in a timely manner.

Our home buying experience went smoothly and I was always kept up to date on the status and timelines were clearly stated each step of the way!

Huge thank you to Jay and ...Rocket Mortgage was recommended to me by the corporation I work for. Jay and his team did their best to ensure the process went as swift as possible. I had few questions, but he always got back with the answers in a timely manner.

Our home buying experience went smoothly and I was always kept up to date on the status and timelines were clearly stated each step of the way!

Huge thank you to Jay and his team for helping me get my dream home at an incredible rate!Read MoreRead Less