Reply from Jeannie Daida:
Dear Chester,
I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. I always respond to my clients within a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available for you in the future.