Jeremy Dumas

Phoenix, AZ

NMLS 863873

Senior Banker

Jeremy's Reviews

Jamie Cameron
We worked with Jeremy. He doesn't respond to texts or emails. He took us to preapproval. Had me sink my savings into paying off my current home. Told us we were set, to schedule tours with our lender, the preapproval letter would be in my email. It didn't come that night. Or the next night. Or that weekend. Finally, my he calls, says they noticed a missing paystub. To get it to them and they'll ...We worked with Jeremy. He doesn't respond to texts or emails. He took us to preapproval. Had me sink my savings into paying off my current home. Told us we were set, to schedule tours with our lender, the preapproval letter would be in my email. It didn't come that night. Or the next night. Or that weekend. Finally, my he calls, says they noticed a missing paystub. To get it to them and they'll get the letter right out. So, I do. Still nothing. A few more days go by and I hear back from my him. He wants my w2s. Says they just noticed my work history. I'm a nurse. Have been for 15 yr. But, I became very ill, had to leave work and receive treatments for a few years, have been back at work full time for 1 year. Was completely transparent from the beginning. He says he didn't know that. Despite all the paperwork I filled out, despite all I tried to tell him. I sent him all the w2s from before my illness, proof of disability pay during my illness, proof of the years of work history. And he calls me the next day to say sorry, they've decided they can't help me! I told him that I am extremely disappointed in this and he had the nerve to ask why! AND, when I told him that disabled people buy homes, too, he said they didn't buy them in our price range!! Just wow! He said we are welcome to come back and try with them next year. I told him absolutely not. Talk about a terrible experience.Read MoreRead Less
Jeremy Dumas
Reply from Jeremy Dumas:

Dear Jamie,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Jamie,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the loan process or if there was a misunderstanding . I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Julie Dittmann-Gole
If you are searching for a skilled professional in the mortgage loan business, Jeremy would be an excellent selection. He pays attention to detail and will answer any question you may have about your loan. He promptly returns all calls and shows a genuine interest in his clients.
Lizabeth McClain
Jeremy was terrific. He walked us through each step of the loan process. He found alternate ways to upload documents when our internet failed. He was patient and kind always. We can't say thanks enough.
Elizabeth Del Valle
Attentive, answered questions knowledgeably and return phone calls promptly.
Erick Barajas
He was very helpful and always made sure I understood what was going on. He was very patient with me as I was looking for a home.
John Weaver
Jeremy was very professional, answered my questions, was very helpful throughout the process, i would definitely recommend him.
Debbie Harrison
Jeremy was awesome, always on top of things. Whatever we needed or questions we had, he helped us. In the end, He made it work!!!
Jay Reisinger
Made my experience buying a new house very simple and always got back to me if I had any issues.
Aaron Brandon
Was competent and able to answer any and all questions I had being a first time home buyer without a realtor. He helped out through out the whole process and make things very simple for me.
Matt Cornett
Jeremy was the best part of the whole process! Highly recommend him!
Jeffrey Hensarling
Highly recommend Jeremy Dumas
Glenda Pinkston
Jeremy handled our loan application in a very professional manner!