Joe Ferraro

Detroit, MI

NMLS 1566520

Triple Crown Banker

Joe's Reviews

Mary Adams
Joe was very responsive to our needs -- just very easy to work with.
Gene Muckle
I was disapointed infollowp and communication. Your proposal was misleading .
Joe Ferraro
Reply from Joe Ferraro:

Dear Gene,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Gene,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you again in the future.Read MoreRead Less

Pauline Brown
I have worked with Joe for sometime now and he was great to work with. He was very patient with me and understanding when I was not clear with some issues and would talk me through it. Most of the time I was able to get in contact with him quickly and he would get right back with me and assist me in what I needed. However, once the virus hit, I was not able to contact him as much because his ...I have worked with Joe for sometime now and he was great to work with. He was very patient with me and understanding when I was not clear with some issues and would talk me through it. Most of the time I was able to get in contact with him quickly and he would get right back with me and assist me in what I needed. However, once the virus hit, I was not able to contact him as much because his phone would be full with messages and I understood that. Overall I have been very pleased with Joe and would work with him again.Read MoreRead Less
Alex Shillingburg
Joe was very helpful at the beginning of the process of my simultaneous re-fi and new home purchase, however I was very disappointed with the communication and coordination in the final week prior to closing on the new purchase. I had to initiate contact multiple times to ensure things were on track, and was assured they were, however the morning of my scheduled closing it was delayed and could ...Joe was very helpful at the beginning of the process of my simultaneous re-fi and new home purchase, however I was very disappointed with the communication and coordination in the final week prior to closing on the new purchase. I had to initiate contact multiple times to ensure things were on track, and was assured they were, however the morning of my scheduled closing it was delayed and could not close for 5 days due to an error on their side of things and not communicating about funds from the re-fi which adversely affected our purchase.Read MoreRead Less
Joe Ferraro
Reply from Joe Ferraro:

Dear Alex,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing ...Dear Alex,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Tammie Moore
Joe was amazing during our search for a home. He always researched and let us know what our mortgage payments would be. He was there anytime we needed him and that includes weekends. He would check in to make sure everything was ok and ask if there was anything we needed. I would highly recommend him for anyone looking to buy a home.
Brian Bangerter
Joe explained everything clearly and was efficient and quick with the entire process.
Christy Riels
I could not ask for a better guy to work with! He was excellent. I can't say enough good things about him. He kept in contact, made me feel like my business was important and every question was answered with confidence. Everything went just as he explained. He made my experience great and I would recommend him to everyone!!!
Debera Mckenzie
Joe was wonderful. Kept in contact every step of the way. Very knowledgeable. He made me feel comfortable with the choices I was mak
Bill Eads
Dealt with Joe a few years ago and he was great, called him for another re purchase and he went to work right away and we closed on the house in record time, can’t say enough about how satisfied we are with our experience.👍👍
Danae Carlson Prehn
Joe was a pleasure to work with. He was readily available via phone or text and always answered my (many) questions with clear and concise information.