John Keough

Detroit, MI

NMLS 1169096

Triple Crown Banker

John's Reviews

Amanda Hickman Childs
I received a call from Rocket Mortgage after submitting a request for mortgage loan rates on LendingTree.com. I was connected with John, who was very friendly to speak with. I told John I was interested in getting quotes from other lending organizations, only to compare with the rates I had from local mortgage firms. He wanted to pull my credit to start the process, but I asked him if we could ...I received a call from Rocket Mortgage after submitting a request for mortgage loan rates on LendingTree.com. I was connected with John, who was very friendly to speak with. I told John I was interested in getting quotes from other lending organizations, only to compare with the rates I had from local mortgage firms. He wanted to pull my credit to start the process, but I asked him if we could wait. I didn't want a credit report pulled at this time. He asked what I wanted him to do. I offered to give him my salary, monthly debt obligations and other financial information. He insisted he needed to pull my credit before he could help me. This was strange since the local lenders did not pull my credit right away to start the quote process. I did not feel comfortable with a credit pull at that time, so I decided not to go with Rocket Mortgage. John was very friendly on the phone, and I can see how many people like to work with him on their loan needs. Read MoreRead Less
John Keough
Reply from John Keough:

Hi Amanda,

Thank you for taking the time to review your experience working with myself and Rocket Mortgage. I can understand that when you were contacted by us you were not expecting us to require a credit pull in order to get a quote.

Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you ...Hi Amanda,

Thank you for taking the time to review your experience working with myself and Rocket Mortgage. I can understand that when you were contacted by us you were not expecting us to require a credit pull in order to get a quote.

Here at Rocket Mortgage, we pride ourselves on collecting as much information up front as possible to ensure that the numbers that we initially present to you are the numbers that we close on. In order to do this, we make sure to collect as much information as possible about your financial situation up front. By pulling all of our client’s credit from the start, we have a very clear picture of what we can qualify you for, and a very clear picture what your loan program will look like. We truly believe this sets our clients up for the best experience.

We do offer generic rates on our website. However, these rates do vary based on each individual client. If there is anything that my loan team or I can help with moving forward please let us know. We are always here to help.Read MoreRead Less

Joann Pierce
John responded quickly and responsibly in his contact with me. He was very professional and communicated his best efforts in working on my behalf.
Libby Powell
John was extremely effecient and helpful! Took time to address all our questions.
Kyle Gorzik
I not only believe that he gave top notch service he showed genuine care every time I got to talk to him. Not to mention that each and every individual on his team were professional and aggressive in taking care of every need that I had no questions asked! Thank You John and to all of your team for making this process easy for me and my family.
Larry Myers
John was great, he answered all my questions was very helpful through this whole loan process, I think you did an outstanding job. I would highly recommend him
Eileen Paul
I have worked with John on three mortgage re-fi's, and he is always attentive, quick to respond, and honest about the details. I have referred him to others, and keep his card at the right of my computer.
Charles Lemke
Our experience with Rocket Mortgage was an unforgettable experience. John Keough guided us through the refinance process expertly and expeditiously. I will refer him and Rocket Mortgage to anyone who is looking for new mortgage or a refinance.
Beth Bird
John Keough and Rocket Mortgage made our refinance process very easy. They were available by email, or phone. Answers came quickly, and John and his crew were always polite and easily understood. We were given a time frame up front, and we came close to that end. I would refer John to any of my friends or family that needed a refi or a new home loan. I was very pleased.
Mark Leggett
This was the best home loan experience I have ever had. There were no last minute emergency requests and oversights and I did not have to make multiple calls to keep things rolling along. John Keough and his crew are organized and efficient and the online process makes things easier for everyone. I would certainly use John again and would recommend him and Rocket Mortgage without reservation.
Sandra Baker
John was always helpful when I called him about my loan. He did everything in his power to make the loan as easy as possible. I really enjoyed working with him. Thanks for all your help. Sandy