Helpful, knowledgeable and a pleasure to work with. I would recommend John to anyone looking for expert help.
Sherry JanJan
Sherry JanJan
551
I applied for mortgage loan and John have helped me to reach the credit in the best spot possible. John is pure professional, very knowledgeable and was responsive throughout the process. We will definitely be recommending him to others in the future.
Alyssa Prochaska
Alyssa Prochaska
551
John did so much amazing work with and for me, I literally want to cry (tears of joy) when I think about where I was when I started the process of refinancing my home, and where I am now.
He was kind, patient, understanding, informative, always prompt in our correspondence and most importantly communicative. Our correspondence always felt more like I was talking to an informed, longtime friend ...John did so much amazing work with and for me, I literally want to cry (tears of joy) when I think about where I was when I started the process of refinancing my home, and where I am now.
He was kind, patient, understanding, informative, always prompt in our correspondence and most importantly communicative. Our correspondence always felt more like I was talking to an informed, longtime friend rather than an uncaring big business only vying after my money. Which I think, a lot of the time, can be the stereotypical bias that comes along with working with a larger company. I had so many people tell me “just go to a local bank, you’ll get better service, better rates" etc. But, my first experience with a small bank for the initial buying process was completely the opposite of what I experienced with Rocket Mortgage/Rocket Mortgage. In an attempt to keep it light ill just say I left no reviews, for anyone at that bank.
Back to the point; although, several other companies approached me for refinance rates attempting to poach me from Rocket Mortgage (only after my credit was high enough to qualify, that is), I felt I had really established a relationship with John. And in the end, that’s all we as customers really want; right? A relationship that feels good with people at businesses that really make us feel like we are making the right choice? Well, that’s what John does for you at Rocket Mortgage. You are so lucky to have an employee like John. I don’t even know what the core values are at Rocket Mortgage, but I’ll tell you what, I could feel them throughout our interactions.
Thanks John, I could never have refinanced my home without you! For anyone trying to decide what company to go with for your next refinance or first time home buying experience needing a little extra help with their credit, go with John at Fresh Start, Rocket Mortgage/Rocket Mortgage. You wont regret it.
started working with John in December 2019 and I was able to refinance signing closing paperwork March 2020.Read MoreRead Less
Alan McCrum
Alan McCrum
551
John is not only knowledgeable about how to improve your credit to improve your refi benefits, but does so with a caring professional approach that was very satisfying. He was willing to take as much time as needed to get me the needed results.
Sarah Sanders
Sarah Sanders
551
My husband and I both can't say that we can remember such a positive experience in dealing with a refi. John is Amazing! He's is very thorough and listens - he takes all into consideration and makes sure the refi process is a smooth one. Thanks John!
Kathy James
Kathy James
551
John was so easy to work with and very friendly and helpful. He always returned my phone calls promptly and did everything he said he would do. Ask for him if you decide to get a loan from Rocket Mortgage. The experience was great.
Carolyn Smith
Carolyn Smith
551
I highly recommend John. After the hassle I had with Wells Fargo trying to refi my home loan, I decided to try Rocket Mortgage. John was my first contact and I found him to be knowledgeable, honest, patient, pleasant and he smoothed my way through the process. He is a credit to the industry.
Anita Spencer
Anita Spencer
551
I was working with another bank to refinance my home loan. After several months and way too many hoops to jump through, I called Rocket Mortgage. We were ready to close in 10 days. No joke. Did I mention that the bank I was working with was the bank that held my mortgage at the time and had been for years. They had all my info and still took me through hoops. Even with no missed or late ...I was working with another bank to refinance my home loan. After several months and way too many hoops to jump through, I called Rocket Mortgage. We were ready to close in 10 days. No joke. Did I mention that the bank I was working with was the bank that held my mortgage at the time and had been for years. They had all my info and still took me through hoops. Even with no missed or late payments. If you want a smooth and quick transaction, Rocket Mortgage is the way to go. John and his team were A++++ Awesome. You could really tell they love their jobs and helping people.Read MoreRead Less
Poco Davis
Poco Davis
551
John went above and beyond to assist me in refinancing my home. He is very compassionate about his job and treated me like family. He was always there to answer questions and explain. I can not remember another experience that went so smoothly and was fun as John made it that. thank you John
Patricia Mercado Paniagua
Patricia Mercado Paniagua
551
John was very helpful and prompt on the process. He answered all my questions.
Darren Fuller
Darren Fuller
551
John was very friendly and communication was awesome. Transaction was very smooth I am very satisfied with my experience. Thank you very much and God Bless.
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