Kayla Chase

Detroit, MI

NMLS 145990

Triple Crown Banker

Kayla's Reviews

Matt Maturo
Kayla was extremely helpful and willing to work around my unique timelines, even providing guidance to ensure I save the most money in a very costly process. Would love to work with Kayla again and recommend to anyone.
Ann McLoughlin
Kayla is the single most important reason I stayed with Rocket Mortgage for my new home purchase. I had absolutely no stress m, I knew everything on Kayla's end would be handled nearly immediately! She checked in regularly and helped me every step of the way! Kayla is very efficient, friendly and extremely competent at her job.
Patricia Beeber
Kayla was absolutely Extraordinary in her professional knowledge and skills, her attention to every detail and question and need we had, though her proactive work meant we had almost no questions or needs, but she kept in touch to assure we were being served well all along the way. Our loan went through in DAYS, not Weeks. We give Kayla our highest recommendation possible. And to clarify, we have ...Kayla was absolutely Extraordinary in her professional knowledge and skills, her attention to every detail and question and need we had, though her proactive work meant we had almost no questions or needs, but she kept in touch to assure we were being served well all along the way. Our loan went through in DAYS, not Weeks. We give Kayla our highest recommendation possible. And to clarify, we have never had any contact or connection with Kayla before she was assigned to be our rep, but she is a wonderful, personable professional!!Read MoreRead Less
Jessica Cramer
She was very helpful and knowledgeable. She got me the refinance deal I wanted. I would recommend her to anyone else.
Michael Miller
Was very professional and was quick to respond to any questions that came up. Highly recommend Kayla
Pat Howell
Kayla is a professional and respectful loan consultant. She responded immediately to all of our questions, and explained everything in detail. It was a pleasure working with her.
Jennifer Galvin
My expectations with Rocket Mortgage were definitely met. From the beginning, Kayla Chase was amazing. Wonderful customer service! She guided me through the whole process, great communicator. I trusted her directions and never questioned them. I love the dashboard on the account – showed me what I had done and what still needed attention. Downloading docs was simple and Kayla got them right away. ...My expectations with Rocket Mortgage were definitely met. From the beginning, Kayla Chase was amazing. Wonderful customer service! She guided me through the whole process, great communicator. I trusted her directions and never questioned them. I love the dashboard on the account – showed me what I had done and what still needed attention. Downloading docs was simple and Kayla got them right away. Whenever there was something needed she called me or emailed and we got everything done. Closing went well, it was done on time. All around great experience. Kayla knows her job well! I Highly recommend her!!Read MoreRead Less
Johnny Dees
I must say Kayla was the most professional person I have experienced in a long time, I served over 32 years in the military and I must say Kayla is a rare jewel, she was right there when I had a question and she made sure I understood everything I ask! Thanks Kayla for being a true pro
Donnie Shipley
Kayla is fantastic I refuse to work with anyone else because I trust her to be honest and work for my best ben
Erin Schilling
Very happy working with Kayla! I would definitely work with her again! She was informative and helpful throughout the entire loan process. She answered all of my questions thoroughly and I felt confident that I was getting the best customer care.