Kayla Chase

Detroit, MI

NMLS 145990

President's Club Banker

Kayla's Reviews

Pat Howell
Kayla is a professional and respectful loan consultant. She responded immediately to all of our questions, and explained everything in detail. It was a pleasure working with her.
Jennifer Galvin
My expectations with Rocket Mortgage were definitely met. From the beginning, Kayla Chase was amazing. Wonderful customer service! She guided me through the whole process, great communicator. I trusted her directions and never questioned them. I love the dashboard on the account – showed me what I had done and what still needed attention. Downloading docs was simple and Kayla got them right away. ...My expectations with Rocket Mortgage were definitely met. From the beginning, Kayla Chase was amazing. Wonderful customer service! She guided me through the whole process, great communicator. I trusted her directions and never questioned them. I love the dashboard on the account – showed me what I had done and what still needed attention. Downloading docs was simple and Kayla got them right away. Whenever there was something needed she called me or emailed and we got everything done. Closing went well, it was done on time. All around great experience. Kayla knows her job well! I Highly recommend her!!Read MoreRead Less
Johnny Dees
I must say Kayla was the most professional person I have experienced in a long time, I served over 32 years in the military and I must say Kayla is a rare jewel, she was right there when I had a question and she made sure I understood everything I ask! Thanks Kayla for being a true pro
Donnie Shipley
Kayla is fantastic I refuse to work with anyone else because I trust her to be honest and work for my best ben
Erin Schilling
Very happy working with Kayla! I would definitely work with her again! She was informative and helpful throughout the entire loan process. She answered all of my questions thoroughly and I felt confident that I was getting the best customer care.
Annand Rambharose
Kayla was with me from beginning to end of my refi process. She always returned all my calls, answered all my questions and guided me along the right path. Kayla made up for any shortcomings and in the end did the right things to make me happy with the whole process. Awesome job Kayla. Thank you.
Jim Wencel
Kayla was always quick to respond to any requests or questions
Judy Helwani
Kayla was wonderful to work with. Responsive and knowledgeable.
Christian Collins
Kayla's a boss. Everything done on time and everything communicated perfectly. Kayla provided guidance based on her role within the industry that swayed me from doing it "my way" and very happy I listened to her expertise. Kayla was a pleasure to work with and if I ever move again, she'll be my 1st call. Thank you Kayla.
Carl Lindsay
I would certainly give Kayla a 5 star. Our closing went without a hitch and Kayla was early and she made a speedy pleasant experience. Very outgoing and made the process seamless, and just had a plesant visti.