The process was smooth and trouble free. I was a little "misinformed" about the new monthly payments because my agent did not include the tax and insurance impounds when he was selling me on the deal. And with the impounds, my payments were only a little lower. But the interest rate was lower...from 3.5 to 2.9. Also I had to call around to find my refi paperwork and get it sent to me as I had ...The process was smooth and trouble free. I was a little "misinformed" about the new monthly payments because my agent did not include the tax and insurance impounds when he was selling me on the deal. And with the impounds, my payments were only a little lower. But the interest rate was lower...from 3.5 to 2.9. Also I had to call around to find my refi paperwork and get it sent to me as I had nothing at the end of the deal. But it is done and it was relatively safe and simple. I would use Rocket Mortgage again.Read MoreRead Less
Art Clementin
Art Clementin
551
Luke was my client care specialist from the beginning of my loan process. His professional attitude and careing nature was comforting throughout the experience. At the very end of the process things got slowed down to a hault. Uncharacteristic of Rocket Mortgage, I called Luke. Luke was able to get tjings back on track quickly. Thank you Luke for taking the time and effort to assure this customer ...Luke was my client care specialist from the beginning of my loan process. His professional attitude and careing nature was comforting throughout the experience. At the very end of the process things got slowed down to a hault. Uncharacteristic of Rocket Mortgage, I called Luke. Luke was able to get tjings back on track quickly. Thank you Luke for taking the time and effort to assure this customer complete satisfaction. May God continue to bless you to be a blessing. Respectfully Art and Laverne ClementinRead MoreRead Less
Ed Westgate
Ed Westgate
551
Luke was very helpful and always got right back with us.
Laurie Paladichuk
Laurie Paladichuk
551
Luke was so good to work with. He was cooperative, friendly, knowledgeable, and timely.
Liz Johnson
Liz Johnson
551
Luke was amazing to work with. I actually tried refinancing my mortgage with Rocket Mortgage a few weeks prior to connecting with Luke. That first loan just kind of stopped moving. Partially my own fault for not following up on it more frequently but I'm just as busy as anyone else. Partially due to nobody telling me what to do and when! I didn't have any question where we were at and what was ...Luke was amazing to work with. I actually tried refinancing my mortgage with Rocket Mortgage a few weeks prior to connecting with Luke. That first loan just kind of stopped moving. Partially my own fault for not following up on it more frequently but I'm just as busy as anyone else. Partially due to nobody telling me what to do and when! I didn't have any question where we were at and what was next with Luke. He kept me informed and when there was an unexpected and quite large rate increase, I believed Luke when he said he was doing everything he could to get that back down to what we originally discussed. And he did.Read MoreRead Less
Erika Olson
Erika Olson
551
He was amazing. Helped and answered questions.
Stan Burns
Stan Burns
551
Dealt with Luke - any questions to him & he got me answers. An easy process.
Nina Vincent
Nina Vincent
551
Luke was extremely helpful and knowledgeable in providing an explanation of my home refinance options and what to expect throughout the process.
Miguel Salazar
Miguel Salazar
551
Excellent customer service, gives people a second chance, and really takes pride in his job and the great job his team does
Mike Brooks
Mike Brooks
551
Working with Luke on my refinance was awesome, he responded to texts, email, and messages promtly and we closed in record time, i would reccomend Luke for your next mortgage.
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