Maranda Gerstenschlager

Detroit, MI

NMLS 1856131

Executive Banker

Maranda's Reviews

Paul Bennett
I found my experience with Maranda to be very professional and with excellent customer service.
David-Karen Wade
Maranda was fantastic! She was attentive and responsive throughout the whole process.
George Raboni
Miranda was a charm throughout the closing process. Her enthusiasm and understanding of my refi made the entire process stress free. Miranda is a valuable asset to your organization!
Jan Hardy
Maranda was extremely informative, helpful - a complete pleasure to work with! I highly recommend Maranda to everyone!11
Jessica Sasso
Maranda was very patient, helpful and explained everything in a way that I could understand. I've purchased two homes but never refinanced so I was nervous about the process but Maranda was so helpful in answering all of my questions and making me feel secure in my decision to refinance
Andre Sigmon
Maranda was so helpful, very easy to work with and she explained what was happening every step of the way. I would definitely use her again and recommend as well.
Kim Hurst
Excellent job on my refinance thank you
Crystal Palmer
Almost zero communication. I had no idea what was going on with my loan status. When she did get talk to me she pretty much told me it wasnt going to happen anymore and she would start on closings the refinancing process. Later a client specialist called me and my loan was closed without any problems in less than a week.
Maranda Gerstenschlager
Reply from Maranda Gerstenschlager:

Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Mahesh Toro
Very responsive and detail oriented. Appreciate her help throughout Refi process and it was awesome expe
Elaine Kielman
Maranda kept us informed and was helpful during the process. Many thanks Maranda.