Marcus Norman

Detroit, MI

NMLS 1262714

Triple Crown Banker

Marcus' Reviews

Danny Vang
I am truly disappointed at Marcus and especially at Rocket Mortgage/Rocket Mortgage. Marcus assisted with the initial step of the pre-approval process when I called on a Friday and come Monday, he withdrew the loan. Marcus did not even allow a working parent to respond with the required proof of documents within one business day. Marcus of course calls late at night on a Wednesday, a day after I ...I am truly disappointed at Marcus and especially at Rocket Mortgage/Rocket Mortgage. Marcus assisted with the initial step of the pre-approval process when I called on a Friday and come Monday, he withdrew the loan. Marcus did not even allow a working parent to respond with the required proof of documents within one business day. Marcus of course calls late at night on a Wednesday, a day after I realized what had happened and said to "disregard the loan documents on the account and that there was a miscommunication." There was never any communication between us after the pre-approval process. Marcus never apologized. He truly wasted our time and our hopes of being first time homeowners. Our home buying experience with Marcus and Rocket Mortgage has truly been horrible. I'd suggest to find another loan officer within the company or look elsewhere because at the end of the day, it comes down to the commission in their pockets.Read MoreRead Less
Marcus Norman
Reply from Marcus Norman:

Hi Danny,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I was informed that our Client Relations team reached out to you to discuss this further, but it was not a good time to speak. Please feel free to reach back out to ...Hi Danny,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I was informed that our Client Relations team reached out to you to discuss this further, but it was not a good time to speak. Please feel free to reach back out to our Client Relations team as I want to make sure your concerns are addressed the best way possible. Let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Michelle Schoene-Dunwoodie
Marcus worked really hard to make our loan possible. He had to track down many levels of management at my husband's work in order to verify his income. If it weren't for all of Marcu's effort, we would not have been approved for our loan. Thanks for making it happen Marcus.
Craig Poe
Marcus was great, knowledgeable and answered all my questions.
Rebecca Anderson
Very easy to work with!! I would definitely recommend him again.
Bethany Lauren
Marcus was fantastic throughout the whole process! He kept up with me through many phone calls to give me updates, make sure I knew what he needed and to make sure I he provided me with everything I needed from him. 11/10 would highly recommend him!
Leonard Rodriguez
Marcus was the last lender I spoke to after interviewing a half a dozen. I drilled the poor guy and frankly thought he was just another lender trying to hook a new client. Marcus asked that I read 'his' reviews and then make my decision. I did, and glad I moved forward with Marcus. After submitting all my doc's I closed on my new home in 3 weeks. Marcus was very aattentive and was quick to ...Marcus was the last lender I spoke to after interviewing a half a dozen. I drilled the poor guy and frankly thought he was just another lender trying to hook a new client. Marcus asked that I read 'his' reviews and then make my decision. I did, and glad I moved forward with Marcus. After submitting all my doc's I closed on my new home in 3 weeks. Marcus was very aattentive and was quick to respond to my questions or concerns. Its hard to trust anyone these days especially those who work for large corporations. I'm glad I found Marcus as he gave me peace on a life changing purchase. Thank you Marcus.Read MoreRead Less
Amy Rivera
The best , really professional, and great custer service my family is really greatfull to have Mr Marcus in our mortgage... Ty very much
David Alejandro
Marcus was very helpful and professional. He guided us through and promptly.
April Foreman-Genova
He did a great Job. On top of everything
Eric Lambert
Marcus was very timely with communication and took time to find out any answers I was seeking and explain the issues in depth with me.