Mark Gustafson

Detroit, MI

NMLS 1149229

President's Club Banker

Mark's Reviews

Nathan Ross
As first time home buyers, we were looking for clear information regarding our home loan and what to expect from the process. Mark gave us great direction and helped explain everything in every step forward we took. Mark notified the selling agent and the listing agent immediately once we were approved and told them how quickly we could close on the home due to Rocket Mortgages excellent customer ...As first time home buyers, we were looking for clear information regarding our home loan and what to expect from the process. Mark gave us great direction and helped explain everything in every step forward we took. Mark notified the selling agent and the listing agent immediately once we were approved and told them how quickly we could close on the home due to Rocket Mortgages excellent customer service. We didn't know who we were going to get on the phone when we called Rocket Mortgage that day, but we are very thankful that it was Mark! I would recommend him to an experienced or first time home buyer.Read MoreRead Less
Whitney Kaffenbarger
Mark was so incredibly helpful without being pushy or overbearing. We called him initially when we had difficulty getting pre-approved online. He helped us complete the pre-approval process and was very friendly. He was able to answer all of our questions and was always forthcoming with information. He made sure to stay in contact with us throughout the home hunting and buying process. He was very...Mark was so incredibly helpful without being pushy or overbearing. We called him initially when we had difficulty getting pre-approved online. He helped us complete the pre-approval process and was very friendly. He was able to answer all of our questions and was always forthcoming with information. He made sure to stay in contact with us throughout the home hunting and buying process. He was very professional while also making us feel at ease and confident. Read MoreRead Less
Lolo Miranda
Mark exudes confidence as a mortgage banker. He is knowledgeable and helpful. I felt he understood our need and provided comforting responses. I would have him handle my financial needs without hesitation but of course that is not how Rocket Mortgage work. We I had to be handed over to multiple handlers after Mark had completed his part.
I would not hesitate to recommend Mark.
Diane King
We felt like we were old friends, having just met. I felt he was teaching us while helping us--this was amazing!
Shelley Mercier
Mark was great, helpful and knowledgable! Thank you Mark!
Scott Newkirk
Good experience and excellent communication throughout the process. Highly recommend and would certainly use again.. thanks
Krystle Diaz
Mark has been such a tremendous help with providing me with a loan. He has done a wonderful job. His customer service is out of this world. He has made this process extremely easy for me and my family. Not only is he fabulous at his job and very professional, he also takes the time to get to know his clients. I would recommend Mark to anyone. Being a first time home buyer and not knowing the ...Mark has been such a tremendous help with providing me with a loan. He has done a wonderful job. His customer service is out of this world. He has made this process extremely easy for me and my family. Not only is he fabulous at his job and very professional, he also takes the time to get to know his clients. I would recommend Mark to anyone. Being a first time home buyer and not knowing the process, Mark was very patient, flexible, and knowledgeable. He always responded to me in a timely manner. I am very satisfied with the work he has done for me. He definitely goes above and beyond.Read MoreRead Less
Tim Hogston
He was very helpful. Only he wasn't able to call me back right away.
Mark McCloskey
Mark is an excellent customer advocate; he really wants you to be satisfied with the work that he does. Professionally, he is great to work with and he always makes himself available for his clients. Beyond his top notch service, he seems like just a really good guy. Between our talks about business, we also briefly touched on topics such as where to get the best food in our respective towns, ...Mark is an excellent customer advocate; he really wants you to be satisfied with the work that he does. Professionally, he is great to work with and he always makes himself available for his clients. Beyond his top notch service, he seems like just a really good guy. Between our talks about business, we also briefly touched on topics such as where to get the best food in our respective towns, or our favorite sports teams. I know this may not seem completely relevant when trying to obtain a loan, but it does make a very intimidating process just a bit easier. All in all, he and his team made the seemingly grinding experience of getting a loan for a home a much more pleasant and stress free experience than I expected it could possibly be.Read MoreRead Less
Desha Johnson
Mark was wonderful to work with. He went above and beyond to help my client and I. Very responsive, knowledgeable, and timely. It was a pleasure working with him!