Matthew Vander Zanden

NMLS 2162905

Senior Banker

Matthew's Reviews

Nadine Frisch
We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took ...We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took extra time and increased closing costs by nearly $1,000. I also had to come up with additional reserves due to the score drop.

The process took four months from signing the purchase agreement to closing. Communication was poor, with many people involved who repeatedly asked for the same documents and seemed unaware of the loan’s status.

Overall, my realtor and I would not recommend Rocket Mortgage based on this experience.Read MoreRead Less
Matthew Vander Zanden
Reply from Matthew Vander Zanden:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Melissa Gurski
Matt was great to work with! He was knowledgeable, attentive, and quick to respond to my questions! I highly recommend!
Julie A. Frank
Matt has been incredible! He put in the time, effort, and expertise to find a mortgage that truly fit our budget. With a larger than expected family, we needed to upgrade—and thanks to Matt's dedication, we're now settling into a home that suits us perfectly. If you're looking for someone who genuinely goes to bat for you, Matt’s your guy.
Javier Sanchez
I don't necessarily believe in coincidences but in destiny. And I know destiny put me working with Matt. I've rarely found a professional like Matt in more than 15 years of working in real estate. He has the knowledge, empathy, time, and interest to help his clients. He's also an excellent person.
Victoria Bentley
I have worked with Matthew on 2 of my home mortgages and he was absolutely stellar! He responded promptly to my calls and questions and made every effort to resolve issues that arose. Matthew is very knowledgeable, professional and Johnny on the spot with his responses. Both of my home purchases were smooth and flawless, and I have no doubt that is because of Matthew's prowess in managing ...I have worked with Matthew on 2 of my home mortgages and he was absolutely stellar! He responded promptly to my calls and questions and made every effort to resolve issues that arose. Matthew is very knowledgeable, professional and Johnny on the spot with his responses. Both of my home purchases were smooth and flawless, and I have no doubt that is because of Matthew's prowess in managing mortgage loans. I highly recommend Matthew to anyone seeking a mortgage. He is at the top of his field and rest assured, he will follow your loan through to the very end to ensure that everything goes smoothly!Read MoreRead Less
Jessica Demaree
I had the pleasure of working with Matthew, and couldn't be more impressed. He did a great job! As a first time home buyer I had a million questions and he was always there to answer each and every one of them. Dealing with Rocket mortgage was easy and smooth. Matt always kept me updated throughout the process, and went above and beyond to make sure everything was in order. Will 100% recommend him...I had the pleasure of working with Matthew, and couldn't be more impressed. He did a great job! As a first time home buyer I had a million questions and he was always there to answer each and every one of them. Dealing with Rocket mortgage was easy and smooth. Matt always kept me updated throughout the process, and went above and beyond to make sure everything was in order. Will 100% recommend him to my friends and family and look forward to working with him again.Read MoreRead Less
Sarah Somrock
Matt did an excellent job explaining the process to us and to End and discussing all of the details that are factored into the rates. He also was able to help us expedite the acquisition of our loan and did a remarkable job communicating, and keeping us in the loop on everything. Thank you, Matt!
Cate Smith
Matt was very informative and helpful in all steps of the process. He kept the process moving forward when life got in the way and provided quick answers to questions. Thanks for a great experience Matt!!
Alexander Salnikov
Matt is very flexible and intelligent. He pushed the process even when I was backed up with unrelated tasks. He was available even outside of ordinary working hours giving me a call even on a weekend when it was appropriate to speed up the process.
Alan MacFarlane
This is the fourth time I have worked with Matthew as a mortgage lender, and I have nothing but praise for all aspects of the home process. He helped us buy a home, then refinance the home a few years later, then sell the home, buy a different home in another state, and then sell that home. Finally, we just completed our last move, financed by the guiding genius of Matthew, such that he not only ...This is the fourth time I have worked with Matthew as a mortgage lender, and I have nothing but praise for all aspects of the home process. He helped us buy a home, then refinance the home a few years later, then sell the home, buy a different home in another state, and then sell that home. Finally, we just completed our last move, financed by the guiding genius of Matthew, such that he not only helped finance the home we closed on last week, but he also did so in a thoughtful fashion which will save us thousands of dollars, not just on the purchase. I think it has been 10 years that I have worked with him, and I have no hesitation about giving him my top praises. Many bankers and lenders seem to be of the opinion that they are "doing us a favor" but Matthew always turned it around and did favors for us. Maybe, if the markets are favorable, he can help refinance this home at lower rates in a few years. But this is our LAST home, so I am sorry (sort of) to report that I doubt he will help us sell or buy any additional homes. My financial gratitude to Matthew extends beyond any expected apogee, and I don't see how he could work any harder or more effectively or FRIENDLY. Our thanks to him for his work, well above and beyond the "call of duty." Thank you, Matthew!!!Read MoreRead Less