Reply from Michael Welsh:
Dear Tony,
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout the approval process. I understand that you spoke ...Dear Tony,
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout the approval process. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less