Michelle Palumbo

Detroit, MI

NMLS 98493

Senior Banking Support Consultant

Michelle's Reviews

Joe Bush
When I called Rocket Mortgage I was hoping for it to be as good as they advertised, but I was ready for the usual hassles that come with buying a home. Michelle kept the loan qualification and documentation on task and I had a very pleasant experience and was in my new home fast!!!
Shirley Cutliff
I found Rocket Mortgage on line and was unfamiliar to their site and loan procedure. I was also out of the loop, since I had not bought a house in over 8 years ! A lot has changed with the way the process is handled since then and Michelle walked me through every step of the way. She was thorough on explanations and very patient to make sure I was taken care of in a timely manner. Unfortunately,...I found Rocket Mortgage on line and was unfamiliar to their site and loan procedure. I was also out of the loop, since I had not bought a house in over 8 years ! A lot has changed with the way the process is handled since then and Michelle walked me through every step of the way. She was thorough on explanations and very patient to make sure I was taken care of in a timely manner. Unfortunately, the house we wanted did not work out, but I will contact Michelle when we start our home search again, as I would highly recommend her.
Shirley CutliffRead MoreRead Less
Patricia Stringer
Michelle was wonderful, helpful, professional and very timely. She made the processes simple and quick, she will be being recommended for her exemplary service. Thank you Michelle
Kaitlyn Shanahan Kusmit
From the very beginning Michelle was wonderful!!! We are first time home buyers and she spent all the time we needed to explain the process and answer our numerous questions. She was punctual to all of our phone appointments and she also fully explained what we needed to get the loan process started and moved forward. She worked with the other departments in Rocket Mortgage to be sure that all ...From the very beginning Michelle was wonderful!!! We are first time home buyers and she spent all the time we needed to explain the process and answer our numerous questions. She was punctual to all of our phone appointments and she also fully explained what we needed to get the loan process started and moved forward. She worked with the other departments in Rocket Mortgage to be sure that all facets of our loan were moving along appropriately and efficiently. We were in GREAT hands with Michelle and Rocket Mortgage.Read MoreRead Less
Shaina Schulman
Michelle made the process fast, easy, and painless. She was great to work with and I have recommended her to family and friends. Michelle made sure any questions I had were answered and I felt completely knowledgeable about the process.
I started with Rocket Mortgage simply because it worked with my schedule. I work odd hours and they allow for most of the mortgage process to be completed online, so it worked for me. I thought that surely, with everything being done online, the service would suffer. I was BLOWN AWAY however, it was the exact opposite. Michelle was spectacular every step of the ways she kept every single deadline,...I started with Rocket Mortgage simply because it worked with my schedule. I work odd hours and they allow for most of the mortgage process to be completed online, so it worked for me. I thought that surely, with everything being done online, the service would suffer. I was BLOWN AWAY however, it was the exact opposite. Michelle was spectacular every step of the ways she kept every single deadline, left message with necessary information when I was busy, and checked in with me even when her step of the process was finished. Absolutely wonderful experience all around, the next time I buy, I hope I can luck out and have her again!!Read MoreRead Less
Angela Hoskins
Michelle is AWESOME!! She basically held my hand all the way through the purchase of our new home from beginning to end. She is knowledgeable about the process and is quick to get back with you if you have questions or concerns. Michelle and Rocket Mortgage teamed together to help make some of my dreams come true. Thanks Michelle!!!
Jason Sears
I enjoyed working with Michelle. On top of being very personable, she made the complex mortgage process easy to understand, and did a good job of coordinating the various Rocket Mortgage team members and tools to ensure a successful close. Good job Michelle!
Amanda Lombardi
Michelle was amazing with helping us through the refinance process. She walked us through each step and kept us informed of what was going on. Next time we need a new loan, we will be going back to Michelle! She is a true gem at Rocket Mortgage.
Steve Greenleaf
Michelle was outstanding in handling my loan from the initial inquiry through to closing. She was a perfect complement to the Rocket Mortgage on-line system, providing me timely updates re their process as well as letting me know when I needed to log in and provide info to keep the process moving along. Her hand-holding made the process quick and easy. She's extremely personable and an ...Michelle was outstanding in handling my loan from the initial inquiry through to closing. She was a perfect complement to the Rocket Mortgage on-line system, providing me timely updates re their process as well as letting me know when I needed to log in and provide info to keep the process moving along. Her hand-holding made the process quick and easy. She's extremely personable and an outstanding resource and advocate. My Rocket Mortgage experience with her was excellent!Read MoreRead Less