Pamela Hightower

Phoenix, AZ

NMLS 861164

Triple Crown Banker

Pamela's Reviews

Heather Egan
Pamela was amazing to work with. She helped thru the entire process from inception thru completion. The electronic process for requesting the loan, providing the required data, etc was much simpler then all the physical paperwork I've had to do with past home purchases. Any time something wasn't clear to me Pamela was more than helpful with helping clear things up. She is fantastic to work ...Pamela was amazing to work with. She helped thru the entire process from inception thru completion. The electronic process for requesting the loan, providing the required data, etc was much simpler then all the physical paperwork I've had to do with past home purchases. Any time something wasn't clear to me Pamela was more than helpful with helping clear things up. She is fantastic to work with!Read MoreRead Less
Elizabeth Kabalka
Pam was the perfect blend of persistent without being pushy. Our relocation took 6 months, and she would phone about every six weeks to check in. Once we were ready to buy, she made it painless. One thing I didn’t have to think about!
Stella Maddox
Pamela was extremely helpful and always responsive. She went above and beyond. I would certainly recommend her.
Hugo Flores
Pamela made sure everything was smooth and easy for us. She responded every question very fast! It was great working with her. Thanks!
James Sullivan
Pam made everything so simple and was quick to follow-up with any questions and concerns I had!!
Jamie Gibson
Pamela is great! she's fast to respond to calls and will keep you on track throughout the process.
Teni Ojemuyiwa
Pamela made sure that we had no delays and everything we needed was being delivered. This happened from the minute we started working together until weeks after we closed. Although this is just my second home purchase, this has been one of the best experiences I have had thus far. Anyone that works with Pamela will receive nothing but outstanding service.
David Westfall
I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. ...I don’t know if I have the words to describe how I feel about Pamela and her expertise and experience. When we got our last mortgage 6 years ago with Wells Fargo, it was absolute hell. I was constantly printing forms, signing them, scanning them, and emailing them back. They kept requesting more and more documentation for everything. It was almost like a full time job just getting the loan. And it was extremely stressful. We actually had to move our closing back twice, a week at a time because of their practices.
With Pamela and Rocket Mortgage, everything was easy. The loan status site made sure I knew what was needed. And Pamela made sure to honor my request to call me anytime something was needed to make sure I didn’t miss anything. She not only knew what needed done immediately, but she anticipated what needed to be done in a week, or two weeks. It’s obvious she knows her job inside and out. Knowledge is power, and she’s as powerful a person as I’ve ever met. She promised me she could get the loan approval in 18-21 days after we made an offer on a house, and she delivered! Her vast experience is obvious. We’ve moved 7 times in 19 years, always purchasing a new home when we did. So we’ve got experience with mortgage lenders. Because of Pamela’s experience, knowledge, and personality, when we move again, we will definitely use Rocket Mortgage if Pamela still works there, she made the process easy. She reduced my stress during an extremely stressful time. For that, I will be forever grateful. Customers for life!
Y’all better make sure she is very well compensated for what she does, because if you don’t, another institution may snatch her away from you. If I was still in the business world, I’d definitely try to recruit her!
Thanks again Pamela!Read MoreRead Less
Jason S. Smith
Pamela gives the extra needed for extraordinary service and value! I’ve already recommended a close friend with my company to call her! Great overall experience!
Dell Matheson
Great communication! Appreciate that she kept us well informed throughout the whole process