Rachel John

Detroit, MI

NMLS 1615171

Triple Crown Banker

Rachel's Reviews

Adam Myers
I can’t say enough nice things about Rachel. She helped us refinance our home and the process was very easy due to Rachel’s help. She was always there via text, phone call or email.
Clyde Stevens
EXCELLENT customer service, both in terms of thoroughness and timeliness
Kandace Jenkins
Rachel was super helpful in explaining answers to any questions we had. She is very knowledgeable and made sure we knew exactly what we needed to do. Super quick closing experience just like we wanted!
Dennis Chaumont
Working with Rachel is an absolute pleasure! She takes the time to explain things in a very patient, professional manner and is extremely knowledgeable in her role. I greatly appreciate her responsiveness and availability to me, my team and my clients. Thanks for all you do Rachel!
Brandon Pritchard
Rachel has been excellent to work with and was always available whenever I had questions. Very reliable and will go the extra mile to make sure your informed and know whats going on.
Ryan Schafer
Rachel has been incredibly helpful and attentive for my entire experience working with her. My refi process has been streamlined thanks to her help.
Andy McLean
Rachel made the home refi process very easy to understand and work through. She was able to answer all of my questions and was extremely professional during every step of the process.
Joey Rotellini
She was very helpful, answered all my questions quickly and accurately, and a very speedy refinance even in this uncertain time period
William Buttler
I was fortunate to encounter Rachel in my loan process with Rocket Mortgage.
I want to find the right words to characterize the process.
It’s to simple to say she answered all my questions, but it is also accurate. More precisely, Rachel engaged other experts when my questions went to a different level. It’s not that she had not addressed my questions correctly, it was something fundamental....I was fortunate to encounter Rachel in my loan process with Rocket Mortgage.
I want to find the right words to characterize the process.
It’s to simple to say she answered all my questions, but it is also accurate. More precisely, Rachel engaged other experts when my questions went to a different level. It’s not that she had not addressed my questions correctly, it was something fundamental. Perhaps realizing the limits of her own understanding, she engaged a technical expert in the finer details of lending, that most don’t need clarified. In the process, the response I received on what was the best choice for me converged to the same answer as my simulations. I didn’t understand why my simulations converged to where they did, but there were hidden fundamentals I simply could not have known.
Thank you Rachel for realizing that I am not your common client, and that I needed a higher level explanation than most.
You put me first. I’ll never forget.
You are the best.
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Christie Rush
Amazing to work with! She made sure I was taken care of though the whole process!!!