Rob Turnquist

Detroit, MI

NMLS 30641

Triple Crown Banker

Rob's Reviews

Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Nancy Leone-Palma
I was very pleased to work with Rob. He kept me informed all along the way and made it happen. I would recommend him and his team at Rocket Mortgage.
Kinan Alsaadi
Rob at Rocket Mortgage is professional, honest, and clear in his explanations. He makes the process straightforward and easy to understand.
Brackish Opportunities
Rob is an incredible professional who listens, acts, and is a problem solver, if needed. We thoroughly enjoyed our loan experience with him.
Jeffrey McGlory
Great experience with Rob and Rocket. Everything was easy from application through closing. Thanks for a great, smooth experience.
Isaac and Sara Silva
Dealing with Rob was a great experience from start to finish. It was the most seamless process we have been through with a lender. He answered all our questions and was there when we needed him. The closing was the fastest we have ever been through. We highly recommend Rocket Mortgage to anyone.
Martha Stockton
Rob was amazing….professional, responsive, always available, and addressed every need that we had proactively and timely. His support staff was extremely capable and clearly explained any issues we need to provide Rocket during the loan application process.
The entire process was an excellent experience and Rob’s and his Rocket associates became valued friends! THANKS for all your assistance in ...Rob was amazing….professional, responsive, always available, and addressed every need that we had proactively and timely. His support staff was extremely capable and clearly explained any issues we need to provide Rocket during the loan application process.
The entire process was an excellent experience and Rob’s and his Rocket associates became valued friends! THANKS for all your assistance in purchasing our new home!Read MoreRead Less
Nancy Meszaros
Rob was so nice to work with during our loan process. He walked us through the entire process with knowledge, patience and friendliness. What a pleasure to work with someone who cares about their customer's experience.
Jonathan Posner
If someone wrote a book on how to be the perfect guide through the mortgage process, Rob would be on the cover. He was super professional, communicated with exceptional clarity and warmth, and stayed engaged with us from start to close. Could not recommend him more highly.
Arthur Sengstock
Rob was the most personable, patient, and knowledgeable. He truly went the extra mile hat would best benefit my needs. Rob is the best, and a tremendous asset to your team. Thanks for making this such a positive experience. Rob was so great to work with! I am so appreciative for his hard work. We appreciated our entire experience with Rob - he's knowledgeable, expeditious, and personable.
Rob did a...Rob was the most personable, patient, and knowledgeable. He truly went the extra mile hat would best benefit my needs. Rob is the best, and a tremendous asset to your team. Thanks for making this such a positive experience. Rob was so great to work with! I am so appreciative for his hard work. We appreciated our entire experience with Rob - he's knowledgeable, expeditious, and personable.
Rob did a great job explaining the process and answered all our questions. He was very quick to answer when I would email or call. If you need to refinance a house this is your guy! Thank you for making this very stressful situation so easy!Read MoreRead Less