Returned calls efficiently. Answered questions promptly. Easy to work with even through this time of uncertainty with covid19.
Josefa Saenz
Josefa Saenz
551
Very kind and professional person with a great experience doing his job!
John Young
John Young
551
Robert knows his stuff and he passed a ton of info to us, Honestly I think I might have driven him nuts with all the phone calls. everything he promised came through for us. He was great to work with......
Rosa Zavala
Rosa Zavala
551
Robert was great.. Very knowledgeable and polite.. Loved working with him..
Carla Klipsch
Carla Klipsch
551
Robert was an excellent mortgage expert to work with. He would return correspondence quickly and accurately. I would recommend him to anybody looking for a great (which I didn't think was possible!) mortgage experience.
Jessica Ramirez
Jessica Ramirez
551
Robert was extremely helpful and knowledgeable throughout the entire process. I was initially nervous to start the process of a refinance but after talking to Robert, he made me feel at ease and made my concerns go away. Whenever I had questions, he would promptly get back to me. Once we got to closing, my payment was actually lower than what he estimated. The best experience by far. Thank you ...Robert was extremely helpful and knowledgeable throughout the entire process. I was initially nervous to start the process of a refinance but after talking to Robert, he made me feel at ease and made my concerns go away. Whenever I had questions, he would promptly get back to me. Once we got to closing, my payment was actually lower than what he estimated. The best experience by far. Thank you Robert.Read MoreRead Less
Angie Roman
Angie Roman
541
Robert was extremely helpful and prompt. Any questions I had he answered right away. Even when he was out of the office, someone got back to me on his behalf. My only reason for giving 4 stars is because in the beginning of the loan process, I mentioned a promotion that my employer offered if I used Rocket Mortgage. After reviewing it he told me we would be able to use this. After the loan was in ...Robert was extremely helpful and prompt. Any questions I had he answered right away. Even when he was out of the office, someone got back to me on his behalf. My only reason for giving 4 stars is because in the beginning of the loan process, I mentioned a promotion that my employer offered if I used Rocket Mortgage. After reviewing it he told me we would be able to use this. After the loan was in its final stages I didn’t see the credit, which prompted me to ask the new person I was now working with. After some digging they were able to figure it out and honored the promotion. Had I not looked I would have missed out. In addition, Robert was not clear that the equity amount we wanted to take out of our mortgage when refinancing wasn’t going to be to the dollar. Now understanding that it might be an obvious thing to him in his profession, as someone who doesn’t work in this field it is a good idea to disclose that the final number may fluctuate a bit in the end. The difference was off by about $500. This wasn’t a huge deal, but it did catch me off guard. Just some feedback on things to remember. Over all we had a good experience and would absolutely choose Rocket Mortgage for any future needs. I would also recommend Rocket Mortgage to friends and family for their mortgage and refinance needs.Read MoreRead Less
Maria Gonzalez
Maria Gonzalez
551
Personable and knowledgeable
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