Ryan Masserang

Detroit, MI

NMLS 32230

Triple Crown Banker

Ryan's Reviews

Donald Stecyk
Ryan is professional and personable.A plessure to work with.
Maureen Hirthler
Made a difficult process painless
Barbara Luettke
I couldn't have asked for a more helpful representative. Ryan led me through each step of the application for preapproval in a professional yet friendly manner. All my questions were answered quickly and completely.
Marie Hadley
Professional and very helpful throughout the process.
Concepcion Lopez
He was very helpful. Excellent customer service.
Lynne Conkling
I am pleased that Rocket Mortgage/Schwab has gotten into the loan business. If other employees performance is similar to Ryan's, I will not use another lender anytime soon. I hope you give the big players (B of A; Wells Fargo) a run for their money. You are setting a new standard for customer service in the lending industry, which is sorely needed. I am purchasing another property in another ...I am pleased that Rocket Mortgage/Schwab has gotten into the loan business. If other employees performance is similar to Ryan's, I will not use another lender anytime soon. I hope you give the big players (B of A; Wells Fargo) a run for their money. You are setting a new standard for customer service in the lending industry, which is sorely needed. I am purchasing another property in another state and wish Ryan was licensed in that State. Instead he referred me to a fellow colleague. I doubt another lending officer could be as good as Ryan, but hope so! Thank-you so much ! Due to our unusual financial situation, without Ryan's willingness to keep trying different solutions, we would have lost an amazing investment property opportunity.Read MoreRead Less
Mark Benton
We had a tricky transaction due to being self employed and some unusual rental income sources (VRBO).
Initially the underwriters would not qualify us because they did not understand our unique income.
Ryan continuously worked with us, coming up with many different options to present our situation to the underwriters, to get them to understand our qualifications. Without him, we probably would not ...We had a tricky transaction due to being self employed and some unusual rental income sources (VRBO).
Initially the underwriters would not qualify us because they did not understand our unique income.
Ryan continuously worked with us, coming up with many different options to present our situation to the underwriters, to get them to understand our qualifications. Without him, we probably would not have been able to complete our transaction in the short time frame we had to work with.

Thank you Ryan. We would definitely use Rocket Mortgage again, and hopefully get to work with Ryan again.Read MoreRead Less
Kyle Malaspino
Working with Ryan made a stressful home buying experience memorably smoothe.
Ali Shirkhoda
A responsible individual who designates most if not all the loan responsibilities to others who may not be as responsive!
Denise Geoffrion
Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within hours, nights, weekends included. I think he sleeps with a cell nearby. I was looking for non-conventional properties in two states and he never hesitated, checking with his underwriter for some of the ...Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within hours, nights, weekends included. I think he sleeps with a cell nearby. I was looking for non-conventional properties in two states and he never hesitated, checking with his underwriter for some of the properties - like those off the grid with no running water 3000 miles away from my home. When I finally settled on a property, the process of getting approved for the mortgage took a few days because everything was already in his file thanks to Rocket Mortgage’s relationship with my bank, Scwhab. I literally had no hoops to jump through. When it came to closing, it was over in 25 minutes and even the realtors who insisted I use a local community bank that was very familiar with the area, had to admit they were very impressed with the ease and simplicity of the closing.

Ryan was a dream, there’s nothing he needs to improve. I woud and have highly recommended Rocket Mortgage simply based on the service he provided. If his boss is reading this - he deserves bonus!!!Read MoreRead Less