Ryan Masserang

Detroit, MI

NMLS 32230

Triple Crown Banker

Ryan's Reviews

Jeff McCoy
Ryan is top notch! His service and attention to detail was amazing. He went above and beyond to make sure our experience was fast and easy. Highly recommend and I will be using him for all my loans.
Zhuoru Li
Ryan has made the refinance experience a really fast and enjoyable one. Highly recommend.
Levi Melnick
Ryan turned a routine refinance into a stressful ordeal that lasted months. If he had made a minimal effort to communicate clearly and answer the phone, all of this could have been avoided.
(1) He assured me that the loan product would be "no-cost" and then moved forward with a loan that had closing costs, which kept increasing. When I asked him about it, he refused to give me a straight answer, ...Ryan turned a routine refinance into a stressful ordeal that lasted months. If he had made a minimal effort to communicate clearly and answer the phone, all of this could have been avoided.
(1) He assured me that the loan product would be "no-cost" and then moved forward with a loan that had closing costs, which kept increasing. When I asked him about it, he refused to give me a straight answer, saying "there will be a lot of loan estimates" before the end or just saying vague things. At the very end, we were asked to pay closing costs and they had to restructure the loan at the last second to get rid of them, increasing our rate after it was locked.
(2) No one on his team bothered to reach out to our condo management company until the Monday before Thanksgiving, just days before we were scheduled to close. This is despite the fact that I warned him multiple times our condo company is very slow and offered to help get in touch with them. Even after they blew the first deadline at the end of November (costing us $1000 in interest we could have avoided), Ryan's team didn't consistently follow-through with the condo company, preferring to just wait and see what happened with them and ignore our offers to help. We nearly blew through the deadline at the end of December as well and would have if we didn't keep contacting them over and over.
(3) Ryan stopped answering the phone a couple weeks in. My wife and I probably called six or seven times over the last six weeks of the process without reaching him. I'm not sure if he was screening our calls or just generally negligent.

It would have required a minimal amount of effort from Ryan and his team to communicate clearly and push the process along, but they put in the absolute minimum necessary and turned it into an unpleasant experience for everyone.Read MoreRead Less
Ryan Masserang
Reply from Ryan Masserang:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Tom Pavilon
Ryan is exceptional at what he does. It was a pleasure to work with him. He was able to answer all our questions. His response time to our inquiries was impressive. We didn't ever seem to have to wait for his responses - even on weekends.
Mary Helen
It was a pleasure to work with Ryan. He is very customer oriented and always available, responding quickly to inquiries, and giving us notice when something needed to be looked at by us. Such a positive experience working with a knowledgeable, proficient, person.
John Rachlin
Ryan was incredibly helpful and professional. His communication is excellent, and it was a pleasure working with him.
Jeffrey Postow
Ryan was extremely helpful throughout the closing process. I would highly recommend!
Jonathan Ross
It was a pleasure to work with Ryan on applying for a loan for my wife and my new house. Ryan was professional and courteous and above all helpful in explaining each step in the complex loan application process.
David Serafii
From start to closing the whole process took about 2 weeks and was about as painless as a mortgage can be. Thank you Ryan.
Brenda Garcia
5 star service from Ryan! He was able to close my refinance as promised within 30 days and was super communicative throughout the whole process. I would definitely work with him again.