Sage Smalley

Detroit, MI

NMLS 1418795

President's Club Banker

Sage's Reviews

Greg Gardner Real Estate Professional
I have been a realtor in FL for fourteen years and Sage was always accessible and helpful. This was one of the smoothest transactions I can remember. Thank You
Amber Sullivan
Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new ...Early in our mortgage application process Sage was great to work with. However when met with concerns of the customer regarding how SIGNIFICANTLY (like a point and a half) we would have to buy down our rate to get to the best one we qualified for, he failed to truly attempt to understand our frustration and told us why we should just be happy with it. Upon researching further and finding a new lender we let Sage know we would no longer be proceeding and thanked him for his service to date. He promptly called me to ask to beat our rates and I explained I was happy with the new rate and appreciated the offer but we would not continue. I shared my disinterest in further research with Rocket Mortgage / Rocket Mortgage was due to how unhappy I was with the customer service around our rate concerns. Sage told me that his service was not why I was unhappy and redirected me to his reviews as a reason why I was incorrect, yet another example of not listening to the customer. Furthermore. After I concluded our discussion he emailed my fiance trying to get him to override the decision we had already made jointly. Acting as if he and I never had a phone conversation (mind you my fiance is the one who emailed to let him know we were moving on). I am not sure what kind of 1950s mentality still exists here where you run to the man of the relationship because the woman's word is not enough, but I can tell you that it is not the mentality of someone I would ever recommend working with.Read MoreRead Less
Donna Tobey
I worked with Sage to refinance our home with cash out so that we would have funds to build our new home without selling the old one first. He was very professional and courteous and responsive. He stayed on top of the process all the way through. It was the easiest and quickest refinance we have ever done. We will definitely use him again when our new house is completed .
John Waybrant
Sage was helpful and professional throughout my loan application. Everything between Sage and myself went smoothly.
Ltrnkoczy Deux
Sage is one of the most pleasant customer service representatives we have dealt with- ever. Genuine, positive ... and never makes you feel like "it's just a job" for him. This is a quality that is very rare in customer service representatives.
Heather Pirone
Sage was extremely helpful! He helped me along and communicated the entire time with me. I was leery about applying for a mortgage with an online company and he made me feel at ease and kept me posted along every step of the way. I have told everyone about what a great experience I had with Rocket Mortgage and all of their representatives whom I was in contact with the entire time.
James Bird
Although because of a legal issue with the condo, Sage was AWESOME. From beginning to end, he was on top of everything. Kept in communication with us and gave great insight into the process. I really appreciate his professionalism and his personal care.
Katie Mevzek
Sage was exceptional. He was very thorough and made this process a breeze.
Melinda Carpenter
Sage went out of his way to be patient with us during our process, plus he went the extra mile to help us get our loan closed. Thank you!
Chris Peyton
My wife and I are very excited to write a review for Sage because he absolutely knocked it out of the park! We were somewhat overwhelmed when we started the pre-application process because of all the differing advice we'd received regarding which lender to use. We'd been told that using a 'large lender' who's not local can be detrimental to the process because they wouldn't be able to quickly ...My wife and I are very excited to write a review for Sage because he absolutely knocked it out of the park! We were somewhat overwhelmed when we started the pre-application process because of all the differing advice we'd received regarding which lender to use. We'd been told that using a 'large lender' who's not local can be detrimental to the process because they wouldn't be able to quickly respond to realtors' inquiries. I'm happy to say that advice couldn't have been further from the truth!! Sage was immediate to respond to every question or concern we had and he stayed in constant contact with our realtor so no details slipped by. He was VERY informative and helpful but not too much...he didn't try to push any additional products/or services our way he just made sure we were set up for success in purchasing our home! We even had to go through the process twice due to our first attempted purchase not working out and he didn't miss a beat! Thank you Sage, your assistance in helping us close the deal on our home is tremendously appreciated!! For anybody else reading this who may be unsure of where to go to start the mortgage process, look no further!! Chris and EmilyRead MoreRead Less