Scott Heneveld

Detroit, MI

NMLS 1409415

Triple Crown Banker

Scott's Reviews

Theresa Marth
Scott is fantastic! He is very personable and responsive. However, had a negative experience with a "desktop" appraisal, that lead to fighting for an in-person appraisal, which delayed the closing by a week - and ended up paying for the extension. Thankfully it all worked out in the end, but this appraisal was extremely stressful and I felt not much was done to help move the process along to meet ...Scott is fantastic! He is very personable and responsive. However, had a negative experience with a "desktop" appraisal, that lead to fighting for an in-person appraisal, which delayed the closing by a week - and ended up paying for the extension. Thankfully it all worked out in the end, but this appraisal was extremely stressful and I felt not much was done to help move the process along to meet our closing deadline - along with ensuring I was OK during the process. I doubt I would use or recommend Quicken Loans/Rocket Mortgage in the future. However, I still feel like Scott was a great asset, and a great banker.Read MoreRead Less
Jason Ray
Scott went out of his way to make my experience as easy as possible. He is so friendly and enthusiastic about helping people to buy a home. I can't recommend him enough.
Evelina Nava
Scott was wonderful throughout the nailbiting experience that our house search turned out to be. Scott went above and beyond--working even while sick to help us meet our tight deadlines, and helping calm our jitters when we dealt with a demanding seller's agent. Many thanks to Scott and the team at Rocket Mortgage for making it possible to secure our new home!
Matthew Shellenberger
Scott's response time and knowledge were the right combination. He helped us the entire way as we went through the process.
Leah Rutledge
Scott was a Life Saver! We had originally went with another lender who pulled the old bait and switch. Scott saved us thousands of dollars and got us a way better interest rate. Not to mention he got us to closing on time even though we applied inside the 30 day window. Never in a million years would I have thought getting a loan could be so seamless. The other company gave us the run around, but...Scott was a Life Saver! We had originally went with another lender who pulled the old bait and switch. Scott saved us thousands of dollars and got us a way better interest rate. Not to mention he got us to closing on time even though we applied inside the 30 day window. Never in a million years would I have thought getting a loan could be so seamless. The other company gave us the run around, but Scott was up front honest and always available. If I had questions he was right there the entire time. If you need a home loan look no further Scott will take care of you and actually make this scary process enjoyable!!Read MoreRead Less
Peggy Ambro
Scott made my loan process easy to understand and responded to any questions I had. He was friendly and professional. I could hear the smile on his face! Your lucky to have Scott on your team.
Stacey Kallelis
Scott was fantastic! He made the process seamless.
Eric Terrill
Scott, was super positive and easy to work with, I would work with him again or recommend him to anyone interested in financing a home.
Jessica Brady
Scott was very friendly and helpful. He helped us to be able to keep our first home as a rental and get our dream home too. The rest of the process after Scott’s part was done was very long and frustrating, but thankfully it all worked out in the end. I’m not sure who could have first ordered it, but our house analysis that was required was ordered weeks later than it should have been and delayed ...Scott was very friendly and helpful. He helped us to be able to keep our first home as a rental and get our dream home too. The rest of the process after Scott’s part was done was very long and frustrating, but thankfully it all worked out in the end. I’m not sure who could have first ordered it, but our house analysis that was required was ordered weeks later than it should have been and delayed our closing almost a full week after our original closing date. We were trying to close ASAP from the start and it certainly didn’t happen.Read MoreRead Less
Scott Heneveld
Reply from Scott Heneveld:

Ms. Brady,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling that the loan process was unnecessarily delayed. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an ...Ms. Brady,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling that the loan process was unnecessarily delayed. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the process by having a tighter turnaround time on appraisals. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Holly Boyle
Scott was very helpful! Anytime I needed anything he would assist in anyway! Thank you so much!