Shane Szczepaniak

Detroit, MI

NMLS 1916302

Associate Banker

Shane's Reviews

Greg Hasz
Shane was very knowledgeable and professional.everything flow really smooth was able to close my loan in what I would say was lightning fast. Thank you Shane for an awesome job. God ble
Greg Tomasik
Excelent service rep. Was always friendly and helpful.
Erin Everlof
Shane was great! Helpful, patient and professional, appreciated him greatly!
Dan Schmiesing
effective and answered all questions promptly
Jenny Gerchas
Spoke to Shane briefly to discuss refinancing my home. He was extremely condescending and rude. He talked as if he was a market expect and knew exactly financing parameters of all competitors. He was wrong. I found the rate and terms I was looking for with another financing company. Next time he should be more open minded to the customer as oppose to hearing himself talk.
Shane Szczepaniak
Reply from Shane Szczepaniak:

Dear Jenny,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Jenny,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kelly Blurton
Shane was very helpful with my refi. He was patient with me and my ignorance. He kept me updated through out the process. Surprised at the ease.
Bill Magee
When we started the refinance, Shane was very helpful. In the past the process has always been difficult, but Shane made us feel very relaxed and confident with his obvious expertise. I would recommend Shane to anyone who is thinking of refinancing their homes with Rocket Mortgage. Five Star Service. Thank you Shane, for making this a very pleasant experience!