Shane Willis

NMLS 1742135

Senior Banker

Shane's Reviews

Reilly Olmstead
Shane was awesome! He communicated everything in a timely and professional manner. He offered great support and advice. I was a first time buyer and he was beyond helpful!
Terry Downs
Shane was awesome and the best of all my on contact all the way thru the process. (the others were great as well) Shane just went that little bit extra and made the whole experience of purchasing my Condo the Best It Could Be. Always extremely helpful, always just a phone call away Shane was great at walking me through the loan process, very kind, experienced in the mortgage industry and I ...Shane was awesome and the best of all my on contact all the way thru the process. (the others were great as well) Shane just went that little bit extra and made the whole experience of purchasing my Condo the Best It Could Be. Always extremely helpful, always just a phone call away Shane was great at walking me through the loan process, very kind, experienced in the mortgage industry and I would highly recommend him to anyone new or familiar with the loan process. He even went beyond and provided advise and support outside his specific role. Thank you Shane. You were the reason I chose to use Rocket Mortgage and have been thrilled will you and the entire team. GREAT JOB HIGHLY RECOMMENDRead MoreRead Less
Angela Merimeche
Shane was absolutely phenomonal walkings us through the loan process on our first/forever home. Could not habe asked for a more kind and eperienced Expert and highly recommend him to anyone new or familiar with the loan process. He even went beyond and provided advise and support outside his specific role. Thank you Shane. My family really appreciates you and we'll defintely call to refinance with...Shane was absolutely phenomonal walkings us through the loan process on our first/forever home. Could not habe asked for a more kind and eperienced Expert and highly recommend him to anyone new or familiar with the loan process. He even went beyond and provided advise and support outside his specific role. Thank you Shane. My family really appreciates you and we'll defintely call to refinance with you in the future. Well wishesRead MoreRead Less
Mike Dougherty
Shane did a great job dealing with me ( not easy!). He answered all my questions and patiently listened through the whole process. He was quick to get back to me and dealt with any issues that arose. Definitely a 5 star experience.
Jean Williamson
Went above and beyond to help me secure my loan.
Greg Durko
Shane was the best rep from Rocket Mortgage I had by far, throughout the entire process.
Jenna Diaz
Shane was awesome the whole way through the process extremely helpful always just a phone call away really made the process easy
Justin MacCartney
Shane was awesome. He was me every step of the way and helped me get a loan for my house when many other agents could not! Thank you so much Shane for all of your hard work and help. I highly recommend if you’re looking for an efficient and hard working expert to go with Shane and Rocket Mortgage to get your deal done.
Cody Wolford
Meh. I understand his job is to sell the loan but I wasn’t thrilled. About took my business else where. Everyone after Shane was AMAZING. But to an extent, rude and aggressive. I’d be in the middle of asking a question and would get cut off. Spoke over loudly. Got agitated when I said I’m going to shop around at other banks first, as this is a big purchase. After a few days, he called and offered ...Meh. I understand his job is to sell the loan but I wasn’t thrilled. About took my business else where. Everyone after Shane was AMAZING. But to an extent, rude and aggressive. I’d be in the middle of asking a question and would get cut off. Spoke over loudly. Got agitated when I said I’m going to shop around at other banks first, as this is a big purchase. After a few days, he called and offered a better more appealing deal than we previously discussed. I would recommend rocket to a friend but not Shane. I’m normally not one to leave a bad review but the issue was consistent.Read MoreRead Less
Shane Willis
Reply from Shane Willis:

Dear Cody,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Cody,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Wollschlager Don
Shane was absolutely great! Florida real estate market is crazy and he was there all the way. Thanks