Suzy has handled our original loan as well as a refinance. We came back and asked specifically for her in the refinance because she handled our first loan so well! She was a pleasure to work with. I am a tough customer with lots of questions and she handled everyone and a timely manner. Highly recommend her!
Derek Nelhuebel
Derek Nelhuebel
551
Suzy was awesome! She took the time to keep us informed daily with updates on our loan. If we had any questions Suzy answered them very quickly. She gave us the exact load we were looking for. Our experience was absolutely wonderful and I would recommend to friends and family!
Barbara Palant
Barbara Palant
551
I'd give Suzy 10 stars for excellence if I could! She is professional, responds promptly, shows concern throughout the process (which can be a little frustrating but Suzy makes so much better). She works very hard on her customers' behalf, she is extremely creative finding solutions, working with the various departments within Rocket Mortgage (like Underwriting). Suzy follows up constantly and...I'd give Suzy 10 stars for excellence if I could! She is professional, responds promptly, shows concern throughout the process (which can be a little frustrating but Suzy makes so much better). She works very hard on her customers' behalf, she is extremely creative finding solutions, working with the various departments within Rocket Mortgage (like Underwriting). Suzy follows up constantly and quickly to assure that your experience is great. She was also fun - I feel like I've made a new friend. Rocket Mortgage is amazing and Suzy Haddad is totally AWESOME!Read MoreRead Less
Joseph Kester
Joseph Kester
551
Excellent....couldn't have had a better experience
Brandon Teachman
Brandon Teachman
551
Did great. Helped through all our pro
Stephanie White
Stephanie White
551
She answered every single question we had during the mortgage process! She also talked us through some stressful situations! We loved working with her!
Jeffrey Nepple
Jeffrey Nepple
551
Suzy is very responsive and knowledgeable. This is the second home I have purchased with her in the last few years and both experiences were great!
Matthew Karpowitz
Matthew Karpowitz
551
Suzy was excellent to work with. I was moving through a relo company, so was given three different options for loans. Suzy was far and away the most consistent and professional through the process. I would recommend Suzy to anyone looking to buy or refinance.
Candi Teachman
Candi Teachman
551
Suzy is the kind of financial professional I want to always work with. She is well informed, quick to respond to email and phone messages, and personable. Suzy was always calm and straight-forward with all of her news - nothing was unimportant and anything that needed immediate attention was given priority. When I had questions, she ran the numbers and helped troubleshoot anything she didn't have ...Suzy is the kind of financial professional I want to always work with. She is well informed, quick to respond to email and phone messages, and personable. Suzy was always calm and straight-forward with all of her news - nothing was unimportant and anything that needed immediate attention was given priority. When I had questions, she ran the numbers and helped troubleshoot anything she didn't have answers for. I sincerely hope I get to work with Suzy again in the future!Read MoreRead Less
Debbie Black
Debbie Black
551
I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was looking to refinance. Rocket Mortgage had done such a good job before, so I contacted Dana my previous banker for the refinance. She had been promoted to another position and asked if she could recommend ... I give her 5 because there aren’t more than that! After being introduced to Rocket Mortgage by a transfer with my company, I remember thinking that was easy! So fast forward 3 years and I was looking to refinance. Rocket Mortgage had done such a good job before, so I contacted Dana my previous banker for the refinance. She had been promoted to another position and asked if she could recommend someone? My first thought was uh oh I am going to get the newbie, and I could not get a more awesome banker than Dana, but then she introduced me to Suzy. She was not disappointing in the least and it did not take me long to figure out she was just as awesome. I started referring to Suzy as my friend in the business. The majority of our dealings were while I was overseas, and I hated to see my refinance close because she was such a pleasure to do business with. You just do not receive this kind of service anymore especially from an institution the size of Rocket Mortgage. It is usually a text or e-mail but if I had something I didn’t understand I could pick up the phone and she was there to help me understand… no matter how long it took!! I look forward to working with Suzy again in the future.