Taylor Donie

Detroit, MI

NMLS 1834780

Director, Rocket University

Taylor's Reviews

JLin Ash
Taylor is the quintessential professional. She took her time with us and answered each question we had. She made the the process of closing as seamless as humanly possible.
Austin Banks
Taylor was thorough in explaining our options and did an excellent job of following up with us at each step in the process.
Rhonda Hayes
Taylor was great! Especially with her initial contact. It was the first impression she has that hooks you!
Deborah Nendell
Thank you! Very quick and Taylor was very knowledgeable. This went very smoothly.
Ryan Stuart
She was so helpful from the second she got a call with our curiosity until closing with a better rate for us!
Jack Butler
Taylor is a joy to work with. She pays attention to every detail.
Leslie Mejia
Taylor was very friendly send professional. She explained why she suggested that we refinance again even though we had just done one the year prior. But the interest rate was lower and helped us to save some money.
Shawn Hartnett
Taylor was excellent with my refinancing !! Walk me through all the steps and made the whole process extremely easy and streamlined. Explained all the terms and breakdowns of the refi. I would recommend her to anyone looking to buy or refinance.
Tina Willis
Taylor was very helpful in assisting with my Mortgage refinancing. She made the entire process painless. She was very patient and went beyond the normal assistance you often receive when conducting this type of process. I would recommend her to any prospective buyer
Ed Kay
Rude. I asked her the same simple question 3 times and she refused to answer. The question was "were did all the options to refinance cost in the $ thousands after the first was about $4800.00 and she totally ignored me. Sooo I ignored her by hanging up. I've been a very happy Rocket Mortgage client for about 8 years and refinanced twice. I've raved about Rocket Mortgage to probably 70 -90 people ...Rude. I asked her the same simple question 3 times and she refused to answer. The question was "were did all the options to refinance cost in the $ thousands after the first was about $4800.00 and she totally ignored me. Sooo I ignored her by hanging up. I've been a very happy Rocket Mortgage client for about 8 years and refinanced twice. I've raved about Rocket Mortgage to probably 70 -90 people over the years because every time I got off the phone with them I was a happy camper. Not this time unfortunately.Read MoreRead Less
Taylor Donie
Reply from Taylor Donie:

Dear Ed,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations...Dear Ed,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Brian Swanson
Taylor provided us top notch service for our refinance! By far the easiest most efficient mortgage I’ve ever experienced. She answered all questions with lightning speed and got us a loan that fit our exact needs. Kudos Taylor you deserve it!
Blanca Castillo
She thoroughly explained the process and was patient answered all questions to help us better understand the process.