Taylor Pickering

Detroit, MI

NMLS 1552469

Triple Crown Banker

Taylor's Reviews

Trish Harris
Lack of communication through out the entire process was disappointing. I talked to Taylor a total of 4 times was left feeling rushed and pressured to approve items. The closing costs changed by a significant amount and I had to reach out to find out what the issue actually was. Upon questioning why there was a difference I had to push the issue to get an actual answer and it was a mistake on ...Lack of communication through out the entire process was disappointing. I talked to Taylor a total of 4 times was left feeling rushed and pressured to approve items. The closing costs changed by a significant amount and I had to reach out to find out what the issue actually was. Upon questioning why there was a difference I had to push the issue to get an actual answer and it was a mistake on their part. Quality of quantity and communication are severely lacking by EVERYONE at this organization. Not to mention no one ever actually called to tell us when our closing was and the address listed for closing was the wrong address. Overall major fail by Rocket Mortgage and Taylor. Buying a home or refinancing is a major purchase and customer service and communication throughout the process should be top priority.Read MoreRead Less
Taylor Pickering
Reply from Taylor Pickering:

Dear Trish,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the...Dear Trish,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Lonnie Boggs
Mr. Pickering has shown extreme professionalism throughout the process of buying our home. He was prompt and courteous in returning our phone calls and making sure we understood everything every step of the way.
Matt Mancuso
Taylor was very easy to work with. He was responsive and appropriately proactive in many circumstances and worked very quickly and efficiently to secure the funding for my new home with a pretty tight closing date. I would absolutely recommend Taylor and work with him again myself.
Blake Tennison
Our home buying experience with Tayler was wonderful. Taylor's attention to detail, responsiveness and patience was greatly appreciated. We purchased this home while out of the country with a number of closing delays given the global Covid-19 situation. Taylor's professionalism held the deal together for weeks after the initial closing date. After closing, we brought contractors into the home....Our home buying experience with Tayler was wonderful. Taylor's attention to detail, responsiveness and patience was greatly appreciated. We purchased this home while out of the country with a number of closing delays given the global Covid-19 situation. Taylor's professionalism held the deal together for weeks after the initial closing date. After closing, we brought contractors into the home. In our absence, Taylor continues to keep an eye on the house even sending pictures weekly on the progress.Read MoreRead Less
Christine Wallace
Taylor was great to work with. This is our first home purchase and we had a lot of questions. Taylor always responded promptly and went the extra mile to reassure us through each step.
Amanda Cochran
I appreciate the thoroughness and support Taylor gave me throughout my loan process. This was my first time buying a home, and Taylor was there giving me step by step guidance and encouragement through this new challenge.
Jessalynn Craig Blaufuss
Taylor was awesome to work with refinancing our home. He helped us figure out the best option and made the whole process very easy! I would highly recommend Taylor!
Audrey Morningstar
Taylor was a great help. Very knowledgeable and informative. He was even willing to work with my busy schedule.
Shane Hanson
Taylor was a huge help during my while process. I found a home I loved, and needed a new preapproval letter. The house I found, I wanted to look at on a Monday. I sent him an email requesting the preapproval on a Sunday, and within minutes he was on the phone with me, and got me what I needed. Thanks to Taylor, I just moved into that home. Whatever I needed, he was able to help me along the way.
Nathan Pogue
I worked with Taylor on my recent mortgage loan and have nothing but good feedback. He was super responsive, knowledgeable, followed up often (but not too often, and was always quick and to the point.