Tom Staperfenne

Detroit, MI

NMLS 1877781

President's Club Banker

Tom's Reviews

Adriann Kremer
Working with Tom was amazing! He asked us what our end goal was and the options to get there. He reminded us of the items we needed to keep moving forward and was always there with answers to questions. I will definitely go back to him for our next mortgage or refi and encourage anyone looking for one to utilize his services. Thank you for everything Tom! You made it so easy!
Zuley Rod
Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income ...Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income is to low which he already knew before run the credit. I requested a loan for $825K and after he ran my credit he told me that I only qualify for $170k. As a senior he suppose to be more carefully regarding checking credit score. This's very unprofessional for a senior broker.Read MoreRead Less
Tom Staperfenne
Reply from Tom Staperfenne:

Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kelly Minnella
Tom was awesome!! He made the process so easy. I highly recommend him!!
Vilma Maduro
Tom was beyond helpful, always followed up, flexible even the complexities of the real state transaction.
Tilman Alim
Tom was so patient and kind . Gave me some great advice of where should I start as a college student myself. So glad that there are someone can help me understand how the mortgage and stuffs works. Thank you Tom!
Jill Freels
Tom was patient, informative, helpful, easy to connect with, and made every step easy for us! Highly recommend working with Tom!
Robert Brady
Tom is a great communicator, very easy to talk to. He was super helpful in getting my loan started and finished.
Olga Lozar
It was an absolutely pleasure to deal with Tom. His professional abilities are extraordinary. Tom is very quick and sharp to give all numbers and advices regarding a mortgage calculation. His great personal manners makes a phone conversation an easy and knowledgeable for a client. I strongly recommend Tom as loan/mortgage specialist. Thank you , Tom, for your patience and time you spent with me, ...It was an absolutely pleasure to deal with Tom. His professional abilities are extraordinary. Tom is very quick and sharp to give all numbers and advices regarding a mortgage calculation. His great personal manners makes a phone conversation an easy and knowledgeable for a client. I strongly recommend Tom as loan/mortgage specialist. Thank you , Tom, for your patience and time you spent with me, regarding my mortgage refinancing. Best regards and all the best !Read MoreRead Less
Jared Waggoner
Tom, You did a Great Job. The professionalism and Follow up was outstanding. Your ability to give me all of my options and work through them with me made this process very easy.
Brent Glaze
Tom was great! The follow up, the quickness, the professionalism were all top notch! This was such an easy process. I would definitely recommend or refer him to anyone!