Tom Staperfenne

Detroit, MI

NMLS 1877781

President's Club Banker

Tom's Reviews

Tom was very polite, down to earth, and very helpful! I appreciated his honesty and professional advise! It’s rare nowadays… so I greatly appreciate it!
Diane Russell
Tom was highly responsive, knowledgeable and helpful at all stages of the loan process. He went out of his way to explain every stage and element of the loan. I highly recommend working with him and with RocketMortgage!
Jessica Britz
Tom was fantastic! Everything was so quick and efficient. Tom was extremely accessible and quick to respond which is refreshing when buying a home can be a long process. He did a great job of helping educate me on the process as a first time home buyer. I would recommend Tom to any and everyone I know looking to buy a home.
Stan Griffin
At first I had a bad experience with Rocket Mortgage, the previous loan officer didn’t know what he was doing, and I ended canceling my application. A few months later I decided to try them again and that when I was assigned Tom. Tom turned my frustration into an Happy moment! He made sure I had the best mortgage experience ever, he was always on my best interest, always reaching out, made sure I...At first I had a bad experience with Rocket Mortgage, the previous loan officer didn’t know what he was doing, and I ended canceling my application. A few months later I decided to try them again and that when I was assigned Tom. Tom turned my frustration into an Happy moment! He made sure I had the best mortgage experience ever, he was always on my best interest, always reaching out, made sure I got the best rate and I got to close just a little over 30 days. I would highly recommend him. He is really knowledgeable and have lots of experiences.
Thank you and Keep up the good work Tom!Read MoreRead Less
Bradley Baughman
Tom was very knowledgeable and had a great Positive attitude. Handled my loan very well! Thanks again Tom
Will Clarkson
Tom was fantastic. He was informative, patient, and kind. I would recommend Tom to anyone who is unsure how the process goes. A++
Amy Martinez
Tom was EXCELLENT to work with. He is very responsive and extremely knowledgeable! Highly recommend Tom to anyone looking to purchase a home!
Ashley Baker
Tom was exceptionally helpful, courteous and understanding! He made everything easy!
Adriann Kremer
Working with Tom was amazing! He asked us what our end goal was and the options to get there. He reminded us of the items we needed to keep moving forward and was always there with answers to questions. I will definitely go back to him for our next mortgage or refi and encourage anyone looking for one to utilize his services. Thank you for everything Tom! You made it so easy!
Zuley Rod
Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income ...Be careful with this person! He would ask you to run your credit without ask you important and relevant information. Then after he runs your credit, he would tell you that you won't qualify for a loan because your income is to low or for any other information that he suppose to know or ask before run a credit. In my case, I have good credit score and he ran it and then he told me that my income is to low which he already knew before run the credit. I requested a loan for $825K and after he ran my credit he told me that I only qualify for $170k. As a senior he suppose to be more carefully regarding checking credit score. This's very unprofessional for a senior broker.Read MoreRead Less
Tom Staperfenne
Reply from Tom Staperfenne:

Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Zuley,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less